Summary
Join Mutual of Omaha Mortgage, a Fortune 300 company, as an Outbound Call Center Representative and contribute to a team that values collaboration and internal promotion. This full-time, remote position offers a competitive hourly rate plus bonuses. You will manage a high volume of outbound and inbound calls, focusing on servicing, prospecting, and lead qualification. The ideal candidate possesses strong communication skills, adapts easily, and thrives in a fast-paced environment. Success requires meeting individual and team targets for lead conversion, customer service, and quality. Mutual of Omaha Mortgage provides a comprehensive compensation package.
Requirements
- 1+ years of experience in outbound & inbound sales, call center, or phone-based customer engagement
- Excellent phone communication skillsβclear, confident, and persuasive
- Strong ability to qualify leads, handle objections, and follow structured scripts
- Proven track record of proactive outreach and early-stage sales development
Responsibilities
- Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification
- Conduct initial contact and follow-up to identify needs and determine customer fit
- Follow scripts verbatim for products and services, applying rebuttals as needed
- Build trust-based relationships by going above and beyond in addressing early customer concerns
- Offer service support or handle simple service questions prior to transferring to a loan officer
- Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality
Benefits
- Medical, Dental, and Vision insurance
- Company paid life insurance
- 401K with a generous employer match
- Free Legal Services
- An Employee Loan Program