Universal Sales Representative

Summary

Join DentalPlans.com as a Universal Sales Agent and help consumers nationwide find the right dental savings plan. This remote, inside sales role involves handling inbound and outbound calls, guiding customers through plan options, and achieving sales goals. You will build strong customer relationships, educate consumers about plans, and accurately document interactions. The position requires 2-3 years of call center sales experience, excellent communication skills, and proficiency in Microsoft Office. Success in this role involves consistently exceeding sales goals and KPIs while adhering to company policies and procedures. DentalPlans.com offers a collaborative team environment, comprehensive training, and opportunities for career growth.

Requirements

• 2–3 years of call center sales experience
• A high-energy, positive attitude with a passion for sales success and helping others
• Assertive, goal-oriented mindset with a proven record of meeting or exceeding sales quotas and performance metrics
• Organizational skills, attention to detail, and ability to follow structured processes
• Ability to quickly learn, retain, and apply complex information to drive results
• Excellent communication, active listening, and analytical skills
• Proficiency in Microsoft Office
• Fast and accurate keyboarding skills (40+ WPM), with comfort navigating dual screens
• Willingness to work a regular 40-hour schedule and occasional overtime during peak periods
• A work environment free from background noise and distraction

Responsibilities

• Uncover consumer needs through effective questioning and recommend the most suitable DSP for them or their family
• Consistently achieve and exceed monthly sales goals, conversion targets, and KPIs
• Build strong connections with consumers, earning trust through professional, clear, and friendly communication
• Educate consumers on the benefits and features of DSPs, explaining the enrollment and renewal process in easy-to-understand terms
• Enroll consumers via inbound and outbound calls generated by company marketing efforts
• Follow a proven sales and compliance call flow to ensure quality and consistency
• Navigate multiple system applications to process requests, close sales, research inquiries, and update consumer information
• Accurately document all interactions in line with standard operating procedures
• Participate in ongoing training and coaching to sharpen your skills and boost performance
• Adhere to all company policies, scripts, and designated processes

Preferred Qualifications

• Bilingual (English and Spanish) or multilingual
• Experience working with dental savings plans or health insurance
• Experience using NICE CXOne

Benefits

• Medical, Dental and Vision Coverage
• 401K Plan with Company Match
• Paid Time Off (PTO)
• Sick Leave (if applicable)
• Paid Parental Leave
• Short Term Disability
• Income Protection
• Work Life Assistance Program
• Health Savings and Flexible Spending Accounts
• Education Benefits
• Worldwide Scholarship Program
• Volunteer Opportunities