Outbound Call Center Representative

Summary

Join Mutual of Omaha Mortgage, a Fortune 300 company, as an Outbound Call Center Representative! This full-time, remote position offers a competitive hourly rate plus bonuses. You will manage a high volume of outbound and inbound calls, focusing on servicing, prospecting, and lead qualification. The ideal candidate possesses excellent communication skills, the ability to follow scripts, and a proven track record in sales development. This role requires thriving in a fast-paced environment and building rapport with customers. Mutual of Omaha Mortgage provides an extensive compensation package including medical, dental, vision, life insurance, 401k, and additional benefits.

Requirements

• 1+ years of experience in outbound & inbound sales, call center, or phone-based customer engagement
• Excellent phone communication skills—clear, confident, and persuasive
• Strong ability to qualify leads, handle objections, and follow structured scripts
• Proven track record of proactive outreach and early-stage sales development

Responsibilities

• Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification
• Conduct initial contact and follow-up to identify needs and determine customer fit
• Follow scripts verbatim for products and services, applying rebuttals as needed
• Build trust-based relationships by going above and beyond in addressing early customer concerns
• Offer service support or handle simple service questions prior to transferring to a loan officer
• Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality

Benefits

• Medical, Dental, and Vision insurance
• Company paid life insurance
• 401K with a generous employer match
• Free Legal Services
• An Employee Loan Program