Outbound Call Center Representative

Mutual of Omaha Mortgage Logo

Mutual of Omaha Mortgage

πŸ’΅ $41k
πŸ“Remote - Worldwide

Summary

Join Mutual of Omaha Mortgage, a Fortune 300 company, as an Outbound Call Center Representative and contribute to a team that values collaboration and internal promotion. This full-time, remote position offers a competitive hourly rate plus bonuses. You will manage a high volume of outbound and inbound calls, focusing on servicing, prospecting, and lead qualification. The ideal candidate possesses strong communication skills, the ability to follow scripts, and a proven track record in sales development. This role requires thriving in a fast-paced environment and effectively engaging customers to build trust-based relationships. Mutual of Omaha Mortgage provides an extensive compensation package including various benefits.

Requirements

  • 1+ years of experience in outbound & inbound sales, call center, or phone-based customer engagement
  • Excellent phone communication skillsβ€”clear, confident, and persuasive
  • Strong ability to qualify leads, handle objections, and follow structured scripts
  • Proven track record of proactive outreach and early-stage sales development

Responsibilities

  • Manage a high volume of warm outbound and inbound calls efficiently, with a focus on servicing, prospecting, and lead qualification
  • Conduct initial contact and follow-up to identify needs and determine customer fit
  • Follow scripts verbatim for products and services, applying rebuttals as needed
  • Build trust-based relationships by going above and beyond in addressing early customer concerns
  • Offer service support or handle simple service questions prior to transferring to a loan officer
  • Consistently meet individual and team targets for lead conversion, customer service, productivity, and quality

Benefits

  • Medical, Dental, and Vision insurance
  • Company paid life insurance
  • 401K with a generous employer match
  • Free Legal Services
  • An Employee Loan Program

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