Outbound Customer Service Representative

Summary

Join Docketly, an appearance counsel provider, as a full-time remote Support Specialist in Puerto Rico. This role involves learning our processes for scheduling attorneys and providing excellent customer support. You will need strong communication, analytical, and problem-solving skills to meet and exceed goals in a fast-paced environment. We offer comprehensive benefits including medical, dental, vision, 401k matching, and transit benefits. This is a great opportunity for someone eager to grow with a scaling business and comfortable with a high-volume workload.

Requirements

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
• Excellent verbal and written, organizational, presentation, and communication skills
• Technical savviness
• Strong analytic capability - the ability to transform data into insight
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Responsibilities

• Learn how we deliver scripted dialogue to schedule attorneys for hearings
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Preferred Qualifications

• Eager to grow with a scaling business
• Comfortable in a fast-paced environment
• Confident on the phone
• Learn to solve problems before they exist
• Comfort with high volume workload; not being afraid to "roll up your sleeves"
• Leverage strategic thinking, influencing and coaching skills

Benefits

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities