Outbound Customer Service Representative

Summary

Join Docketly, an appearance counsel provider, as a team player who can quickly learn and efficiently handle multiple job duties. We seek critical thinkers, self-starters, and natural-born leaders to contribute to our growing team. This role involves recruiting attorneys through various methods, coordinating hearings, and providing excellent customer support. You will need strong communication and analytical skills to succeed in this fast-paced environment. We offer competitive pay and a comprehensive benefits package.

Requirements

• A solutions-focused mindset and ability to work in an environment which demands the ability to identify problems and drive appropriate solutions
• Excellent verbal and written communication skills
• Ability to function in a fast-paced and innovative environment
• Ability to read, write and speak English

Responsibilities

• Learn how we deliver scripted dialogue to recruit new attorneys either through cold call (primary method), text, or email
• Work with existing network attorneys to cover all assigned hearings in a timely manner
• Answering incoming calls providing basic information regarding hearings and schedules
• Learn how the business operates quickly, and be able to make calls frequently. Portray our standards of customer support specialist
• Ability to meet or exceed specific set goals and metrics
• Daily stand-up meetings with the team

Preferred Qualifications

• Prior experience with phone sales and scheduling coordination
• Strong Technical Skills
• Strong analytic capability - the ability to transform data into insight

Benefits

• Comprehensive Medical, Dental Vision Coverage
• 401K plan with company matching
• Transit benefits
• Excellent growth opportunities