Outreach Analyst

Summary

Join Quantum Dynamics, Inc. as an Outreach Analyst and provide exceptional customer service support for the Peace Corps' Office of Volunteer Recruitment and Selection (VRS).

Requirements

• Minimum Education: High school diploma or equivalent from an accredited educational institution
• Experience: At least one year of demonstrated experience in world-class customer service
• Knowledge of Peace Corps Programs: Must have or be willing to gain up-to-date knowledge of Peace Corps qualifications and business rules
• Communication Skills: Strong verbal and written communication skills
• Technical Proficiency: Ability to use Government-approved Customer Relationship Management (CRM) systems, telephony software, and data entry tools

Responsibilities

• Provide high-quality customer service support for lead refinement and processing across multiple communication channels (phone, email, online chat)
• Contact, screen, and refine leads according to Peace Corps qualifications
• Assist with e-application processing, ensuring accuracy and completion of applications
• Respond to general inquiries from prospective applicants
• Maintain comprehensive records of all interactions in the contact log system
• Meet established performance metrics, including response times for phone calls, emails, and chat inquiries
• Support ongoing recruit sustainment operations by ensuring applicants remain engaged and informed throughout the application process
• Collaborate closely with the Program Manager to ensure all project goals and client expectations are met
• Conduct outreach via LinkedIn and Handshake platforms, ensuring engagement with potential volunteers and recruiting groups
• Manage online chat systems, responding to applicant inquiries in real-time
• Handle Returned Peace Corps Volunteers (RPCV) communications, managing outreach and sustainment efforts

Benefits

Work Location: This is a fully remote position