Salesforce Business Systems Analyst

Summary

Join Gusto's BizTech BSA team as a Senior Business Systems Analyst! This role requires 7+ years of experience supporting Revenue organizations and 4+ years of strategic Salesforce ownership. You will drive system improvements, manage projects, and partner with cross-functional teams. Responsibilities include managing integrated applications, acting as a technology strategist, building Gustie experiences, and owning lead-to-cash capabilities. The ideal candidate possesses strong analytical, communication, and collaboration skills. Salesforce certifications are preferred but not required. Compensation is competitive and varies by location.

Requirements

• 7+ years of experience as a business systems analyst supporting Revenue organizations
• 4+ years of strategic Salesforce ownership, including defining the platform’s vision, roadmap, and prioritization
• Comprehensive knowledge of GTM tools (I.E. Salesforce, NICE CXOne, Chili Piper, Ringlead, Zoominfo, CPQ, or related technologies)
• Proven track record of designing and supporting large-scale, technically complex Salesforce solutions
• Demonstrated ability to analyze processes and data to deliver impactful, scalable solutions
• Strong knowledge of best practices for Salesforce architecture and governance
• Strong interpersonal and communication skills, with experience working across diverse operating teams and functions
• Experience in training and enabling end users and fostering adoption of platform changes

Responsibilities

• Drive system improvements by ensuring effective requirements elicitation, configuration, administration, development, and application support for our Salesforce platform
• Manage projects and partner closely with members of the cross-functional teams to roll out new systems or reduce inefficiencies in our current processes
• Manage integrated applications and third-party suppliers, including NICE CXOne, Qualtrics, Chili Piper, Outreach, RingLead, Catalyst, and more
• Be a technology strategist, partnering with stakeholders and taking ownership of the roadmap and products they use to reduce inefficiencies and support Gusto as we scale
• Build and maintain effective Gustie experiences using Salesforce Service and Sales Clouds
• Be accountable for our lead-to-cash capabilities' vision, strategy, and roadmap
• Own the communication of any platform changes to end users and stakeholders

Preferred Qualifications

Salesforce certifications (e.g., Salesforce Administrator, Platform App Builder, Advanced Administrator, Salesforce Business Analyst, Sales Cloud Consultant)

Benefits

• Health insurance
• 401(k)s
• Cash compensation amount for this role is targeted at $129,000-144,000 in Denver & most remote locations, and $156,000-175,000 for San Francisco & New York
• Remote work, flexible hours