Overnight Lifestyle Manager

Summary

Join Ten Group, a world-leading luxury lifestyle company, as a Lifestyle Manager on our Overnight Team. You will provide personalized assistance to high-net-worth members across APAC, handling requests related to dining, travel, entertainment, and more. This fully remote position based in Malaysia requires fluency in Cantonese, Mandarin, and English. You will work a night shift (10:00 PM – 7:00 AM MYT), including weekends and public holidays. The role demands strong customer service skills, problem-solving abilities, and the ability to manage multiple high-priority requests simultaneously. Ten Group offers a unique work environment with global exposure, remote flexibility, and generous rewards.

Requirements

• Fluency in Cantonese, Mandarin & English (both spoken and written)
• Strong customer service experience, ideally in luxury, hospitality, or concierge services
• Excellent time management & multitasking skills — you’ll be handling multiple high-priority requests
• Calm and professional demeanor, even under pressure
• Independent, self-motivated, and accountable – especially in a remote, overnight setting
• A passion for solving problems, helping others, and exceeding expectations
• You must have the legal right to work in Malaysia
• Exceptional verbal and interpersonal skills, able to communicate calmly and professionally with both members and suppliers at all times
• Strong ability to work independently and deliver high-quality results with minimal supervision
• A genuine commitment to customer satisfaction, with a proactive attitude and willingness to go the extra mile to get the job done
• Excellent problem-solving skills, with the tact and diplomacy needed to handle complex situations effectively
• Outstanding time management and multi-tasking abilities to juggle multiple priorities simultaneously
• Strong attention to detail and a drive to meet deadlines and maintain high standards
• Enthusiasm for working in a complex, fast-paced, and dynamic environment

Responsibilities

• Serve as a trusted advisor for our premium members — delivering personalized assistance across dining, travel, entertainment, retail, and lifestyle needs
• Communicate confidently and professionally with members via phone, chat, and email
• Handle and resolve complex, high-touch requests with care, accuracy, and attention to detail
• Proactively recommend services and experiences aligned with member preferences and past usage
• Collaborate with internal teams to ensure seamless execution and follow-up on every request
• Translate and localize member communications where needed (Mandarin/Cantonese)
• Maintain strong documentation in our internal CRM systems

Preferred Qualifications

• Familiarity with APAC markets, especially Greater China, is a plus
• Experience supporting high-net-worth or VIP clients is highly valued
• Experience supporting Ultra High Net Worth (UHNW) clients in customer service, dining, ticketing, or hospitality is a plus
• Adaptability to change and evolving environments
• Ability to work independently while demonstrating accountability

Benefits

• Monthly “Treats on Ten” (surprises on the 10th of every month!)
• 3 extra days of annual leave in your 3rd year
• 1 full month of paid sabbatical leave every 5 years
• Ten Loyalty Rewards Program — think of it as “extra spending money” for your next adventure
• Work-from-anywhere holiday program (use any of our 20+ global offices)
• A workplace that celebrates diversity , values your ideas, and invests in your development
• Remote flexibility : Enjoy work-from-home convenience while engaging with elite clients
• Global exposure : Work with colleagues and members from around the world