Lifestyle Manager

Summary

Join Ten, a global leader in lifestyle management and concierge services, as a Lifestyle Manager in our APAC team. This role offers a dynamic and challenging environment where you'll manage diverse member requests related to travel, retail, and entertainment. You will leverage your expertise and communication skills to provide personalized solutions and exceed member expectations. The position requires fluency in Mandarin, Cantonese, and English, exceptional interpersonal skills, and strong time management abilities. This is a remote role based in Malaysia, offering a competitive compensation package and unique benefits, including extra annual leave, loyalty rewards, and working holiday opportunities.

Requirements

• Fluent Mandarin, Cantonese and English – written and spoken
• Exceptional verbal and interpersonal skills when dealing with members and suppliers, working in a calm and professional manner at all times
• The ability to work independently and perform well with little supervision
• Dedication to customer satisfaction, show a willingness to do what it takes to get the job done, acting with tact and diplomacy and demonstrating excellent problem solving skills
• Excellent time management skills with the ability to multi-task
• Detailed orientation and deadline driven to ensure that demanding standards are met
• Embraces a complex, busy and dynamic work environment
• This position is a 40-hour work week on overnight shifts, Monday to Sunday, including Public Holiday
• Please note: This is a remote role in Malaysia, and we consider the candidates who has right to work in Malaysia

Responsibilities

• Have an in-depth understanding of your members’ lifestyle needs, interests and requirements
• Establish clear, detailed and thorough briefs from members
• Manage members' requests on the phone
• Research the best options to meet and exceed the lifestyle requirements of the member
• Always go above and beyond on your members’ requests
• Proactively offer tailored lifestyle suggestions to your members to maximise the value they get from the service
• Act as an advisor and advocate to both the member and your colleagues to facilitate good effective communication, including any required translating of responses to the member
• Ensure members’ expectations are managed within the agreed deadlines
• Work with the member satisfaction ambassador to resolve and own all customer complaints relating to your members

Preferred Qualifications

Experience with UHNW clients in customer service, dining, ticketing or hospitality industry would be an added advantage

Benefits

• Monthly Treats on Ten (on the tenth of each month!)
• 3 extra days of annual leave in their third year and an extra month of every 5 years
• Ten Loyalty Reward program – this is a bonus (although we prefer to refer to this as ‘extra spending money’) that is awarded once these milestones are reached
• Working holiday opportunities with the ability to work from any of our 20+ offices without taking annual leave