Sales Engineer

Summary

Join OpenEye, a leader in cloud-centric software for video management, as a Sales Engineer supporting the California region. This key role involves direct customer interaction, providing technical expertise on product details, system design, training, and deployment. You will be responsible for preparing presentations, assessing equipment needs, developing training courses, and acting as a voice of the customer for product development. Additional responsibilities include cost estimation, identifying cost-reduction strategies, and maintaining technical knowledge. You will also collaborate with marketing and support project installations. This position requires a Bachelor's degree or equivalent experience, 2-4 years of engineering/technical support, and 3 years of B2B support. Travel is required (50-75%).

Requirements

• Bachelor’s degree or equivalent industry experience
• Minimum 2-4 years of engineering / Technical Support experience, preferably in a technology discipline
• 3 years of “Business to Business” support experience
• Ability to travel 50-75%, including overnight, some weekends, and occasionally on short notice
• Proficient with Microsoft Office core products (Outlook, Excel, Word, PowerPoint), and a thorough understanding of networking
• Background knowledge in information technology and networking, IP video compression technologies, security surveillance technologies and access control, and analog and IP camera knowledge

Responsibilities

• Prepare and deliver general sales and project-specific presentations; sometimes in conjunction with a salesperson, sometimes solo
• Assess equipment needs on projects with existing equipment and on new projects, along with customer needs; then determine system requirements and deliver recommendations
• Develop, present, and record training courses for both corporate and field training, as well as online distribution, for internal and external customers
• Provide “voice of the customer” to product management, engineering, and development
• Prepare cost estimates and site configurations using blueprints, plans, and related customer documents and consult with other professional and technical personnel
• Drive improvements by analyzing cost-benefit ratios of equipment, supplies, or software applications in the customer’s environment
• Gain customer acceptance by developing potential cost reductions, revenue enhancement and operational improvements
• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies
• Identify short and long term strategies to address changes in the marketplace and technologies. Investigate customer and product issues and recommend solutions
• Work with marketing to create technical content for advertising campaigns and the website
• Approve tradeshow equipment configuration; and in some instances attend tradeshows to assist with setup, teardown, and working the booth
• Create and maintain pre-sales engineering documentation and factory pre-configuration documentation
• Support project installations remotely or on-site
• Provide post-visit summary with action items to management, and enter appropriate information in CRM
• Communicate troubleshooting discoveries to support department
• Performs all other duties/responsibilities as necessary or assigned

Preferred Qualifications

• CRM software experience
• Network+ certifications (or similar)

Benefits

• Medical, dental, vision & prescription benefits starting day one! Generous medical plan subsidies and health savings account options with company contributions help keep your costs low
• Up to $5,000 annual company match for 401k
• Company-paid short-term/long-term disability, AD&D, and life insurance
• Lifestyle Spending Account (LSA) to get reimbursed for your well-being needs
• Paid maternity and paternity leave
• Pet Insurance
• Free annual membership to Care.com
• Free access to the Headspace app for you and up to five friends and family members
• 15 Days of Paid Vacation accrued per year (increases after year 3)
• Paid Sick/Wellness time is accrued at a rate of 1 hour for every 35 hours worked, except where local laws are more generous
• 9 Paid Holidays per year
• Educational Assistance Program covering non-degree support, undergraduate and graduate degrees
• Employee Equipment Program – Free Alarm.com system for your home!
• Employees are eligible to purchase company stock at a discounted rate
• A collaborative, fun, creative culture where idea-sharing is encouraged
• Casual dress