Owner Sales Coordinator

Summary

Join Doorstead as an Owner Sales Coordinator and provide exceptional support to both external customers and internal team members. Manage inquiries across multiple channels, maintaining high service standards to help homeowners sign up for Doorstead’s services. Demonstrate exceptional organizational skills and manage multiple priorities in a fast-paced environment. Responsibilities include managing daily operations, implementing processes and workflows, identifying bottlenecks, supporting Account Executives, and maintaining accurate records. The role requires 1-3 years of experience in Sales, Procurement, or Customer Service, strong analytical and communication skills, a growth mindset, critical thinking abilities, and excellent customer service skills. Doorstead offers a competitive hourly wage and benefits including flexible remote work options, wellness leave, and new parent leave.

Requirements

• Minimum of 1-3 years of experience in the Sales, Procurement or Customer Service industries
• Strong analytical skills and communication style
• Growth mindset and a passion for continuous improvement
• Ability to think critically and contribute to the development of scalable processes
• Strong desire to take ownership, build long-term relationships, and contribute to building a national brand
• Excellent customer service skills, including proficiency in phone calls, email management, and cross-team collaboration
• Basic technical troubleshooting skills
• English fluency

Responsibilities

• Manage daily operations including email and SMS triaging, cross-team collaboration, lease generation and leasing prospect management
• Implement processes, playbooks, and workflows
• Proactively identify bottlenecks, suggest process improvements, and assist in their implementation
• Support Account Executives in working with homeowners to sign as many up as possible for Doorstead’s services
• Maintain accurate records of tasks, team communications, prospect pipeline

Benefits

• Flexibility : We believe in a flexible work-life balance and offer the option to work remotely from anywhere with an internet connection
• Wellness Leave : International Coordinators will earn eight (8) hours of bonus pay per calendar month to support their ability to take time off for well-being purposes, family-related reasons, sick leave, etc. This wellness bonus will be distributed as four (4) hours of pay included in each of their bi-monthly paychecks, totaling eight (8) hours of bonus pay each calendar month
• New Parent Leave : As part of Doorstead's commitment to supporting family formation, we offer ten (10) days of New Parent Bonus for new parent leave. This leave is available to contractors who become parents through adoption or childbirth, providing them with the necessary time off