Owner Success Coordinator

Summary

Join Vacasa as a Regional Owner Success Coordinator and provide account support to a growing portfolio of vacation homeowners. You will be responsible for resolving owner inquiries, ensuring compliance with regulations, onboarding new owners, and addressing revenue concerns. This fully remote position requires strong communication and problem-solving skills, proficiency in G Suite, and the ability to work independently and as part of a team. You will be compensated with a competitive hourly rate, comprehensive health benefits, a 401K plan with a company match, paid time off, and other employee perks.

Requirements

• Dedicated, quiet space
• Reliable internet connection, must meet a minimum of 100 mbps
• Outstanding verbal and written communication skills
• Excellent organization and time management skills
• Ability to handle difficult conversations with professionalism and grace
• Creative problem solving
• Comfortable using G Suite
• Adaptability in a fast paced and constantly changing work environment
• Work effectively both independently and as a member of the team
• Ability to multi-task and use a variety of systems and tools
• Attention to detail
• Impeccable follow up skills
• Minimum required typing of a 40 wpm

Responsibilities

• Be at the forefront of the company working in a fast-paced, dynamic environment as the go-to person for our owners and field staff in a specific region
• Work alongside and collaborate with other internal departments to provide thorough, accurate information back to owners on a regular basis
• Revenue management and property performance
• Permitting compliance
• Onboarding new owners
• Finances including statements, portfolio analysis, and online account
• Calendar management
• Account-related programs including Guest Works and VIP owners
• Contracts
• Owner Terminations
• VIP Program
• Portfolio Analysis
• Other duties, as assigned

Benefits

• Health/dental/vision insurance based on hours worked
• Employer Sponsored & Voluntary Supplemental Benefits based on hours worked
• 401K retirement savings plan with immediate 100% company match on the first 6% you contribute
• Health & Dependent Care Flexible Spending Accounts based on hours worked
• Paid Vacation & Sick Time
• Employee Assistance Program (EAP)
• Employee Discounts