Palliative Care Nurse Navigator

Summary

Join Thyme Care as a Palliative Care Nurse Navigator and become a vital clinical resource for members with serious illnesses. You will conduct conversations about goals, values, and advance care planning, performing comprehensive symptom assessments and supporting members longitudinally. This role involves facilitating end-of-life care discussions, addressing clinical issues, and managing escalations. The position requires flexibility with occasional Saturday coverage and adherence to Care Team policies and procedures. You will collaborate with various team members, including Nurse leaders, Medical Directors, and other Care Team members, to optimize care delivery and address social determinants of health. Success in this role requires a member-centric approach, action-oriented mindset, strong organizational and communication skills, and adaptability.

Requirements

• A Bachelor of Science Degree in Nursing is required, along with a compact unrestricted registered nurse (RN) license, in addition to New York, Illinois and/or California licensure preferred
• You have at least 5 years of nursing experience, including 3 years in outpatient palliative care or home hospice taking care of oncology patients and their caregivers

Responsibilities

• Familiarize yourself with Thyme Care systems, tools, technology, and partners, conducting a minimum of 20 member calls per day
• Collaborate closely with Nurse leaders and Medical Directors to ensure alignment with clinical protocols and best practices
• Establish trusting relationships with members and their care network, prioritizing empathy and active listening in every interaction
• Adhere to Care Team policies, procedures, and documentation standards, contributing to efficient operations and maintaining quality standards
• Support members with serious illness and at the end of life, coordinating care and providing clinical support as needed
• Participate in case conferences to monitor member progress, provide updates, and collaborate on targeted support plans with the healthcare team
• Foster strong partnerships with payers and providers to optimize care delivery and minimize readmissions
• Collaborate with non-clinical Care Team members to address social determinants of health needs, such as food resources and transportation access
• Be available for urgent clinical escalations and provide clinical consult support as required
• Perform other projects and duties as assigned and as related to department business needs and objectives

Preferred Qualifications

It would be exceptional, although not required, that you are a Certified Hospice and Palliative Nurse (CHPN) or have oncology-related certifications such as Oncology Certified Nurse (OCN), Advanced Oncology Certified Nurse (AOCN), Advanced Oncology Certified Nurse Specialist (AOCNS), or Certified Case Manager (CCM)

Benefits

To ensure sufficient clinical coverage, we ask that our Care Team be prepared to work up to 2 holidays per year, compensated at a 1x hourly rate and a 2.5x holiday rate