Paralegal

Summary

Join Codekeeper and become a pivotal member of the Customer Success team, ensuring customer satisfaction and retention by using our product or service. As a Paralegal with customer service skills, you will bridge the company and its customers, conducting legal research, drafting legal documents, and providing support on legal matters. You will manage the process of drafting legal language for customer agreements, prepare documents for review, and handle customer requests quickly and correctly. You will also support customers with tech setup, work with leads to guide them about the service, and draft reports based on customer-provided information. Codekeeper offers a remote-first work environment with a supportive team and opportunities for growth. The ideal candidate possesses familiarity with LegalTech concepts, proficiency in drafting legal documents, and excellent written communication skills.

Requirements

• Familiarity with LegalTech concepts is crucial for success in this role
• Proficiency in drafting legal documents is required
• Exposure to working with diverse companies of varying sizes and industries is needed
• Analytical thinking and a proactive attitude are essential
• Excellent written English communication skills are required
• Proficiency in modern web tools like Google Docs and similar platforms is necessary
• Highly organized with a strong attention to detail is a must
• Comfort in adapting and multitasking in a fast-paced environment is needed

Responsibilities

• Manage the process of drafting legal language for customer agreements by incorporating their requirements
• Prepare required documents for review by your manager before sharing with the client
• Receive requests from users and leads, answering questions about services and Codekeeper account management
• Handle customer requests quickly and correctly, ensuring their needs are met efficiently
• Support customers in setting up connections between their source code management platform and Codekeeper, ensuring correct administration
• Work with leads, answering their questions and guiding them about the service via email and website chat
• Draft reports based on information provided by customers and send them back

Preferred Qualifications

Prior experience in customer success or a similar role is preferred