Paralegal

Summary

Join Codekeeper and become a pivotal member of our Customer Success team. As a Paralegal with a talent for customer service, you will ensure customer satisfaction and retention by acting as a bridge between our company and its clients. Your responsibilities will include legal research, drafting legal documents, and providing support on legal matters. You will also manage the process of drafting legal language for customer agreements, handle customer requests, support tech setup, assist with sales inquiries, and draft reports. We are a LegalTech company focused on the intersection of legal drafting, customer communications, and technical support. We offer a remote-first work environment and a supportive team.

Requirements

• Familiarity with LegalTech concepts is crucial for success in this role
• Proficiency in drafting legal documents
• Analytical thinking, and a proactive attitude
• Excellent written English communication skills
• Proficiency in modern web tools like Google Docs and similar platforms
• Highly organized with a strong attention to detail
• Comfortable adapting and multitasking in a fast-paced environment

Responsibilities

• Legal Drafting/Review
• As part of our service customers require written agreements incorporating their requirements
• You’ll be managing this process by drafting the legal language to fit those requirements
• You’ll be preparing the required documents, which will then be checked by your manager before it is shared with the client
• Customer Service
• You’ll be receiving requests from users and leads, asking questions about the services we offer and how to manage their Codekeeper account
• Since we operate a full service model, you’ll be making sure their requests are handled quickly and correctly
• Tech Setup Support
• Customers will also be required to set up connections between their source code management platform
• You will support them in this process and make sure everything is administered correctly on our side
• Sales Support
• Since in our view customer success starts from the very first contact, you’ll also be working with leads who have questions, guiding them about our service
• This is done via email and website chat
• Report Drafting
• Some of our customers require us to inspect information they provide
• You draft the reports and send them back to them

Preferred Qualifications

• Prior experience in customer success or similar role is preferred
• Exposure to working with diverse companies of varying sizes and industries

Benefits

• Passionate and fun-loving colleagues
• Startup mindset with ample opportunities for growth
• Regular team activities and gatherings
• Comprehensive onboarding process with a dedicated ramp-up period
• A supportive team that values open communication and direct feedback
• A chance to excel in your career and make a difference
• Job Location: Remote