Remote Parcel Analyst

Summary

Join us to help empower commerce brands with the best end-to-end customer and delivery experience. Stord is seeking a Parcel Analyst to optimize customers' supply chain, assist internal stakeholders in making informed business decisions based on quantitative analysis, and develop practical solutions to business problems.

Requirements

• Bachelor’s Degree in Supply Chain, Data Science, or Engineering
• 2-4 years of professional experience in parcel analysis with a career path showing increasing responsibility
• Experience leveraging databases and dashboards using all relevant data to inform business decisions
• Experience with a Business Intelligence Tool (Domo, Tableau, PowerBI)
• Interest in learning/applying Operations Research
• Advanced knowledge of MS Excel and other Office 365 applications
• MS Power Automate experience preferred
• Ability to compile and analyze large data quantities
• Experience in BI tools (QlikSense, etc.)

Responsibilities

• Manage analytical projects from start through completion, conducting intake interviews, assessment of data, solution design, analysis, and presentation of results
• Maintain broad responsibilities in cost and service performance, identifying opportunities through analytical tools and observations, and self-directing to prioritize, investigate, build, and deliver solutions
• Define, transform and structure data from internal and external platforms, designing data for efficiency, stability, and reliability
• Develop operational reports, forecasts, and dashboards for various supply chain team requests
• Collect, analyze, and publish data for parcel KPI reporting
• Develop and analyze reports for added visibility into parcel programs
• Make recommendations for process improvement and cost savings initiatives
• Develop, maintain, evolve, and produce timely a series of parcel and supply chain specific dashboards
• Provide cost and revenue feedback to key stakeholders across Stord, including insights into financial performance and forecasting
• Communicate effectively and professionally with carrier partners to ensure efficient flow of operations to maintain the customer experience
• Coordinate and support all aspects of the company’s parcel programs including both domestic and international carriers
• Develop and manage sufficient relationships, programs and processes to support the execution of the organization’s rapidly evolving parcel operations and strategy
• Provide and maintain broad, deep understanding of current market/industry trends regarding rates and new carrier products/initiatives
• Identify and develop a comprehensive set of analytics required to support a rapidly growing category
• Provide additional support, as needed, during peak holiday shipping seasons
• Ensure company and vendor compliance with all parcel/transportation laws and regulations
• Perform regular reviews of parcel KPIs to maximize service, reduce costs, and opportunities for optimization
• Performa and maintain regular audits of carriers, services, and vendor performance
• Demonstrate a desire and commitment for continuous improvement, maintain effective and timely communication between the Parcel/Transportation department and the rest of Supply Chain Management, and other various corporate departments to guarantee coordination of efforts
• Understand and execute on Stord’s strategic North Stars and respective department goals
• Troubleshoot and identify potential issues in Stord’s Transportation Management System and Warehouse Management System that could have downstream impacts on customer profitability and billing
• Review and analyze activities, costs, operations, and forecast data to determine progress toward goals and strategic objectives
• Ensure standardized best practices and share accordingly
• Seek to promote ways to improve the customer experience
• Ability to work autonomously and get creative in problem solving
• Actively supports the Sr. Manager of Parcel in providing detailed analytics and provides updates and recommendations
• Ability to quickly turn around analysis requests and provide status updates on key projects

Preferred Qualifications

• Experience Modeling Parcel Carriers, Transportation,  Warehouses, or Networks
• Experience/Coursework with machine learning, Mathematical Optimization
• Experience with any cloud development platform (AWS, GCP, Azure)
• Knowledge of Software Development paradigms and tools. (Agile, CI/CD, Documentation, Unit/Regression tests, Object Oriented Programming)
• Programs: Fluent in Google Big Query, SQL, and Python/R

Benefits

• 401(k)
• Medical, Dental, and Vision Insurance
• Life and Disability Insurance
• Health Savings Account (HSA) option
• Employee Assistance Program (EAP) - Mental Health Resources
• Paid Parental Leave
• Gym Stipend
• Paid Time Off
• Paid holidays