Partner Administrator

Summary

Join HubSpot as a Partner Operations Specialist and play a key role in executing operational processes and managing a case queue for the Solutions Partner Program. You will ensure a smooth experience for stakeholders. This administrative position requires a systems-oriented, highly organized individual who enjoys collaboration. Success in this role demands maintaining consistency and structure in a high-volume, dynamic setting. You will manage partner support cases, streamline operational processes, and prioritize tasks while working with cross-functional teams. The role offers a competitive salary and the opportunity to work in a flexible environment.

Requirements

• Proven experience in a support, customer service, or account administration role
• Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders
• A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams
• Strong organizational skills with a keen eye for detail
• Ability to manage time efficiently and prioritize in a high-volume work environment
• Familiarity with software systems for data entry and administrative tasks

Responsibilities

• Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts
• Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution
• Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities

Preferred Qualifications

• Highly organized and process-driven, with an ability to adapt quickly in a changing environment
• Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction

Benefits

Remote work, flexible hours