Summary
Join HubSpot as a Partner Operations Specialist and play a key role in executing operational processes and managing a case queue for the Solutions Partner Program. You will ensure a smooth experience for stakeholders. This administrative position requires a systems-oriented, highly organized individual who enjoys collaboration. Success in this role demands maintaining consistency and structure in a high-volume, dynamic setting. You will manage partner support cases, streamline operational processes, and prioritize tasks while working with cross-functional teams. The role offers a competitive salary and the opportunity to work in a flexible environment.
Requirements
- Proven experience in a support, customer service, or account administration role
- Exceptional communication and interpersonal skills, with the ability to engage effectively with various stakeholders
- A customer-focused mindset and a strong sense of urgency in resolving issues to benefit partners and internal teams
- Strong organizational skills with a keen eye for detail
- Ability to manage time efficiently and prioritize in a high-volume work environment
- Familiarity with software systems for data entry and administrative tasks
Responsibilities
- Manage a high volume of partner-specific support cases, submitted by the global partner team, ensuring accurate administration of partner accounts
- Oversee and streamline operational processes that support the Solutions Partner Program, becoming a subject matter expert on key aspects of program execution
- Prioritize and organize daily tasks while working cross-functionally with partner sales, service, business enablement, and finance teams to execute on various non-recurring activities
Preferred Qualifications
- Highly organized and process-driven, with an ability to adapt quickly in a changing environment
- Comfortable handling administrative tasks while working toward overall program goals and maintaining a high level of customer satisfaction
Benefits
Remote work, flexible hours