Senior Solution Consultant

Summary

Join ServiceNow's pre-sales Solution Consultant team and become a technical thought leader, driving revenue across all ServiceNow solutions. You will spearhead technical sales, leading and collaborating with a regional team including Sales, Solution Specialists, and more. Key responsibilities involve developing and presenting solutions, conducting discovery workshops, answering technical questions, providing product feedback, and sharing best practices. Success requires pre-sales consulting experience, ServiceNow platform proficiency, and strong collaboration skills. The role also involves territory management, actively listening to customer needs, and continuous learning. Competitive base pay, equity, variable compensation, and benefits are offered.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry
• 3+ years of pre-sales solution consulting or sales engineering experience or equivalent
• Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
• Experience working collaboratively with product management, product marketing, partners, and professional services
• Territory management skills, including pipeline building and working with a Sales counterpart to promote execution excellence
• Ability to actively listen to customer requirements and map the appropriate solution to address the customer’s business issue
• Eagerness and willingness to continuously learn
• Travel as necessary

Responsibilities

• Support sales as a technical and domain expert of a client-facing sales team
• Own the Technical Strategy for accounts in your territory
• Lead discovery workshops to determine customers' challenges and give product demonstrations to align our solution with customer needs
• Answer product feature and technical questions from customers, channel partners and ServiceNow colleagues
• Provide feedback to product management about product enhancements that can address customer needs and guide additional value
• Share and learn best practices and re-usable assets with other Solution Consultants to enhance the quality and efficiency of the team
• Stay current on competitive analysis and market differentiation
• Support marketing events including executive briefings, conferences, user groups, and trade shows

Preferred Qualifications

Solution Consulting certifications in Demo2Win, Inspire2Win, Toastmasters a plus

Benefits

• Health plans, including flexible spending accounts
• A 401(k) Plan with company match
• ESPP
• Matching donations
• A flexible time away plan
• Family leave programs