Partner Success Manager

Summary

Join Headspace as a Partner Success Manager and embark on a unique career development path. Initially, you will manage a portfolio of SMB and small Mid-Market clients, mastering our core business and building a deep understanding of our members and value proposition. You will then transition to managing relationships with reseller and aggregator partners, leveraging your client expertise to support their success. This role offers a comprehensive skill set in both client and partner success. You will contribute to successful client roll-outs, manage client relationships, provide insightful reporting, and execute client renewals. As you grow, you will become a trusted partner contact, providing support, materials, and answering questions to help partners effectively represent Headspace. You will also share partner feedback to improve our product and service experience.

Requirements

• 3+ years of experience in a client-facing role such as Customer Success, Partner Success, Relationship Management, or Account Management
• Direct experience managing a book of business, including responsibility for client renewals, retention, or identifying expansion opportunities
• A strong desire to learn, adapt, and grow, with an enthusiasm for mastering new skills and growing into a role that supports partner engagement and relationship coordination
• Excellent project management and organizational skills, with a proven ability to manage multiple projects and relationships simultaneously
• Strong presentation and communication skills, with the ability to confidently lead client meetings and translate data into a compelling story about value and performance
• An empathetic, positive attitude and a desire to act as a trusted advisor for both clients and, eventually, partners
• Experience acting as a liaison between external clients or stakeholders and internal teams, with an ability to coordinate and drive outcomes collaboratively

Responsibilities

• Initially, you will own a portfolio of our SMB and small Mid-Market clients, delivering our high-quality service model and managing the end-to-end client lifecycle
• You will be a key contributor to successful client roll-outs, partnering closely with our Implementation Managers to guide clients through the implementation process and ensure a seamless launch experience
• You will manage the client relationship, provide insightful reporting on value, and successfully execute client renewals
• As you get up to speed on the client-facing responsibilities, you will begin managing relationships with a portfolio of our reseller and aggregator partners, serving as their primary day-to-day contact
• You will leverage your client expertise to support partners with their day-to-day needs, providing materials and answering questions to help them represent Headspace effectively
• You will assist senior team members by supporting execution of partner plans, helping to track performance and flagging opportunities for additional engagement
• You will share partner feedback with internal teams to support improvements to our product and service experience

Preferred Qualifications

Experience in the employee benefits, healthcare, or digital health industry is preferred

Benefits

Base salary, stock awards, comprehensive healthcare coverage, monthly wellness stipend, retirement savings match, lifetime Headspace membership, generous parental leave