Partner Success Executive

Summary

Join Wellhub, a corporate wellness platform, as a Partner Success Executive! This role focuses on managing key partner relationships, enhancing engagement, and driving retention. You will be responsible for partner integration, contract negotiation, and developing strategies for partner success. The ideal candidate possesses strong analytical, organizational, and leadership skills, along with excellent communication and negotiation abilities. Wellhub offers a comprehensive benefits package including health insurance, flexible work options, paid time off, parental leave, and opportunities for career growth. This position requires proven experience in client-facing roles and partner account management. Apply today and contribute to Wellhub's mission of making every company a wellness company!

Requirements

• Proven experience in client facing roles, and partner account management, with a track record of success in retaining and growing partner relationships or similar business development roles
• Excellent negotiation, communication, and interpersonal skills, driven by a competitive nature, focused on achieving business objectives
• Outstanding phone presence, with a strong ability to make multiple phone calls, and send multiple emails per day to drive results
• Strong analytical and problem-solving abilities, with experience in data-driven decision making
• Proven leadership skills, with the ability to oversee projects and collaborate with cross-functional teams
• Excellent organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously
• Strong customer service skills, with a focus on providing a seamless partner experience
• Comfortable working in a demanding, fast-paced, numbers-driven environment
• Hunger to grow your career and tackle new challenges with a clear desire to have a big impact on Wellhub
• Advanced English
• Prior experience in account management

Responsibilities

• Manage and maintain relationships with key partners
• Support partner integration processes and ensure a seamless experience
• Negotiate renewal contract terms, exclusivity, and pricing changes with partners
• Investigate, develop, and implement strategies to improve partner retention and success
• Collect and analyze data to measure partner performance and identify areas for improvement
• Handle partner inquiries through Zendesk, and collaborate with internal teams to address partner needs and ensure a positive partner experience
• Actively share insights and best practices with internal departments to improve collaboration and product expertise organization-wide
• Ensure that all partners profiles are in compliance with the required standards and reflect accurately on the platform
• Create and manage reports to share insights
• Monitor partner performance metrics and adjust strategies as needed to achieve savings and other objectives
• Document key learnings and outcomes from projects and partner reachouts to inform future strategy and planning
• Live the mission: inspire and empower others by genuinely caring for your own wellbeing and your colleagues. Bring wellbeing to the forefront of work, and create a supportive environment where everyone feels comfortable taking care of themselves, taking time off, and finding work-life balance

Preferred Qualifications

• Experience in Zendesk, Salesforce, and Excel
• Ability to adapt to evolving departments/roles, able to take on new challenges as they become delegated to the position

Benefits

• Health, dental, vision, and life insurance
• Flexible work options: flexible hybrid and full remote, home office stipend and a monthly flexible work allowance
• Flexible Schedule: flexibility to adjust their working hours based on their personal schedule, time zone, and business needs
• Access onsite gyms and fitness studios, digital fitness programs, and online wellness resources for meditation, nutrition, mental health support, and more. You will receive the Gold plan at no cost, and other premium plans will be significantly discounted
• Paid Time Off: minimum of 25 days PTO per year with an additional day for each year of tenure (up to 5) in addition to annual holidays (including an extra holiday on your birthday!)
• Paid Parental Leave: 100% paid parental leave to all new parents and extended maternity leave
• Opportunities for personal and career growth
• Annual bonus plan or a sales incentive plan, and our performance-based stock option program
• Annual Base Salary Range: $67,512 — $84,390 USD