Partner Success Lead

Summary

Join Headway, a Series D company revolutionizing mental healthcare access, as a Partner Success Lead, Care Partnerships. You will support and grow relationships with our expanding network of care partners (health systems, medical clinics, and strategic partners). This role involves managing executive steering committees, leveraging data for insights, and collaborating with internal teams to inform product and operations strategy. You will be responsible for the happiness of our care partners and identifying new opportunities for partnership growth. This is a high-impact role at a rapidly scaling company tackling a critical societal issue. The position offers a competitive compensation package and comprehensive benefits.

Requirements

• You have a minimum of 7+ years of experience in the healthcare space, preferably in roles within Customer Success, or in Strategic Customer-facing roles
• You bring deep exposure to health system or provider group models and economics
• You are a relationship builder, and delight in forging meaningful bonds across all levels of an organization
• You thrive in ambiguity, and seek out opportunities to dive into unfamiliar challenges, drive towards outcomes, and shape strategy
• You are operationally excellent, able to manage multiple high impact customers and large volume of moving pieces without breaking a sweat
• You seek an environment that fosters individual growth through open-feedback and high-autonomy
• You are motivated by the opportunity to face off against one of our generation’s defining problems: access to mental healthcare

Responsibilities

• Be responsible for the happiness of our care partners
• Manage executive steering committees and serve as the face of Headway
• Build and grow relationships with care partners’ (health systems, medical clinics, and other strategic partners) teams and leadership
• Leverage data to generate insights and identify new opportunities for partnership growth
• Collaborate with cross functional, internal stakeholders to deliver insights to inform product and operations strategy

Benefits

• Equity Compensation
• Medical, Dental, and Vision coverage
• HSA / FSA
• 401K
• Work-from-Home Stipend
• Therapy Reimbursement
• 16-week parental leave for eligible employees
• Carrot Fertility annual reimbursement and membership
• 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st
• Flexible PTO
• Employee Assistance Program (EAP)
• Training and professional development