Partner Success Manager

Summary

Join our team as a Partner Success Manager and become a key player in driving partner growth and success. This is a remote, full-time position based in the U.S., reporting to the Director of Partner Development. You will be responsible for building strong relationships with partners, understanding their business models, and leading them through a transformation journey to maximize their success on our platform. The role requires 5+ years of experience in client success, consulting, or similar roles, ideally within the technology integration or SaaS industries. You will need to be adept at change management, communication, and relationship building, and comfortable working in a fast-paced, dynamic environment. We offer a competitive salary, 100% company-paid medical insurance, flexible time off, and a remote-work friendly environment.

Requirements

• 5+ years of experience in client success, consulting, sales management, sales training, or similar roles – ideally within the technology integration, trades, SaaS, or professional services industries
• Demonstrated success in working directly with owners/operators of small to mid-sized businesses
• The ability to lead organizational change (i.e. change management) with the precision and agility of a kung fu fighter – while skillfully navigating the emotional and complex terrain that comes with it
• An intimate understanding of sales processes, service operations, team dynamics, and customer support systems
• The willingness to iterate quickly and often - each of our Partners (B2B customers) is different, with varying needs and dynamics.  You, therefore, need to be comfortable modifying your style and approach to leverage the best outcome for each Partner
• The ability to make informed, independent decisions about how to juggle multiple projects and priorities (you’ll have a lot of Partners competing for your time and attention)
• The ability to improvise in front of complete strangers
• The ability to navigate ambiguous situations and circumstances
• A rabid, borderline freakish ability to understand and interpret human emotions and motivations
• The ability to drive impactful and proactive communication
• The ability and willingness to use both soft and hard persuasive strategies
• The ability to virtually/remotely develop meaningful rapport and relationships (with up to 15% domestic travel for in-person face time with Partners)
• A systematic and organized approach to your work
• A confident, polished presence
• The ability to shift seamlessly between meetings/collaborative sessions and periods of focused, independent work
• A willingness to voice your opinion and engage in thoughtful internal debates - may the best idea win! Check your ego at the door
• A reliable work ethic and focus on delivering results, whatever it takes; and
• A strong desire to be a team player - we are all in this together

Responsibilities

• Keeping each Partner and their entire organization engaged, after their onboarding; however, this starts from the get-go (i.e. once they sign on the dotted line)! You’ll quickly build relationships with owners/senior stakeholders on their team to then lead them through a structured transformation journey from onboarding to full adoption of OneVision’s Platform Services model
• Making sure each Partner is actively selling membership subscriptions to their clients (this is how we make money)
• Identifying upsell opportunities and closing partners on platform add-ons and package upgrades
• Ensuring that each Partner remains committed to our platform and continuous improvement when implementing platform SOP’s and best practices (this often takes coaching, motivating, change management, and driving accountability)
• Reaching beyond just the business owner to establish and nurture deep relationships with key individuals across each Partner company, converting them into OneVision advocates
• Working with our other Partner Development and Product Management teammates to stay up to date on changes to our platform and roll out to Partners
• Collaborating with internal teams (Support, Sales, and Marketing, to name a few) to ensure alignment, share feedback, and deliver a consistent Partner experience; and
• Establishing goals, tracking milestones, and delivering regular progress updates to ensure Partner success, retention, and growth in service-related revenue streams

Preferred Qualifications

• If you have a working knowledge of the custom-integration (CEDIA) industry, as an integrator and/or as a vendor to integrators
• If you can demonstrate solid experience consulting with business owners and management stakeholders in small to mid-sized businesses within a trades industry
• If you have deep Account Management experience
• If you can demonstrate significant Change Management experience
• If you have experience working in a start-up environment; or
• If you can rock a catwalk hotter than Hansel

Benefits

• A team of aces willing to do anything for each other
• Competitive salary
• 100% company-paid medical insurance premiums
• Eligibility for dental, vision, short-term disability, and life insurance
• Flexible time off policy
• Employee funded 401K plan; and
• Remote work-friendly--we’re a fully distributed team