Partner Support Representative

Summary

Join Taskrabbit as a Partner Support Representative and provide exceptional, one-touch resolution support to our partners. You will handle partner inquiries primarily through live channels (email, phone), proactively identify and solve issues, and build strong relationships. This role requires a minimum of 2 years of customer service experience in handling complex interactions, proficiency with CRM tools, and excellent communication skills. Taskrabbit offers a competitive compensation package including an hourly rate, bonus, and benefits, and is a remote-first company valuing flexibility and a diverse, inclusive culture. We offer a comprehensive benefits package including health insurance, 401k matching (US), and generous time off. Weekend availability is required due to our 7-day-a-week business operations.

Requirements

• Minimum 2 years of customer service experience, including handling complex customer interactions
• Experience with CRM tools
• Excellent typing skills and the ability to navigate online tools and systems
• Strong written and verbal communication skills with a command of grammar and spelling
• Reliable and punctual with excellent time management skills
• Adaptability and a love for change in a fast-paced environment
• Available full-time (40 hours/week): We run a 7-day-a-week business so weekend availability is a must

Responsibilities

• Assist users in their entire experience
• Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs
• Build connections and trust with our users, aiming for a first-time resolution
• Monitor daily deliveries, anticipate potential risks, and ensure on-time delivery and exceptional service
• Proactively solve issues using your knowledge and experience to make informed decisions
• Identify trends and provide constructive feedback to other teams as necessary
• Champion our partners by identifying their needs and advocating for continuous improvement

Preferred Qualifications

Bilingual in English and Spanish

Benefits

• Remote-First Company
• Employer-paid health insurance (US employees)
• 401k match with immediate vesting (US employees)
• Medical insurance (EU employees)
• Generous and flexible time off with 2 company-wide closure weeks
• Taskrabbit product stipends
• Wellness + productivity + education stipends
• IKEA discounts
• Reproductive health support
• Hourly pay for this position is $21.50/hour
• Bonus