Partner Support Specialist

Summary

Join Human Interest, a high-growth tech company revolutionizing the retirement industry, as a Partner Success Manager. You will be the primary point of contact for Human Interest and Amazon DSP partners, focusing on retention and relationship improvement. Daily tasks involve providing ongoing reporting, proposing solutions, managing escalations, and collaborating with various teams. This role requires experience in Amazon DSP account management, partnerships, and sales, along with strong communication and CRM skills. Human Interest offers a competitive salary, comprehensive benefits including a 401k match, health insurance, generous PTO, and various wellness programs, all in a remote or hybrid work environment.

Requirements

• 1+ years experience in working with Amazon DSP accounts under the Account Management space
• 1+ years of experience working in a Partnership, Sales, and/or business development environment
• 2+ years of experience with innovative strategic partnerships for consumer-facing, web services and SAAS products
• Experience in developing and leveraging strategic insights to foster and/or improve business relationships
• Ability to translate complex business problems into easy-to-understand concepts for external stakeholders
• Demonstrates strong written and verbal communication skills using tools such as Google Docs, Google Slides, Google Sheets, and/or equivalent Microsoft products
• Experience facilitating meetings, handling external partner escalations, and conducting proactive service outreach
• Experience using a CRM platform (preferably Salesforce) to forecast sales and draw insights from service performance metrics
• Strong understanding of the Human Interest partner process, demands and needs for continued success
• Willing to flex with constant change and day-to-day competing priorities

Responsibilities

• Act as the primary interface for Human Interest & Amazon DSP partners; provide ongoing reporting of mutual clients interactions with Customer Ops (CAM/CS/CAST), and incoming support requests
• Initiate and deliver proposed solutions to meet the needs of the assigned partners and customer health
• Maintain partnership satisfaction and serve as the primary escalation point for any partnership-level issues that arise
• Liaise with the dedicated account management team, CAST, Customer Support, and the Partnership team to provide a best-in-class partnership experience as a dedicated resource
• Collaborate with Partner Account Managers and Operations leadership to develop an overall strategy to optimize retention opportunities
• Manage the cultivation, execution, and delivery of quarterly business reviews to ensure positioning and alignment of Human Interest with Key Partner accounts
• Provide CAM support, Marketing and education materials and, partnering with product and engineering for feature enhancements

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Lyra - Enhanced Mental Health Support for Employees and dependents
• Carrot - Fertility healthcare and family forming benefits
• Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote