Partner Support Specialist

Summary

Join Xometry as a Partner Support Specialist and play a vital role in evaluating and onboarding new manufacturing partners. You will be the first point of contact for new partners, ensuring a smooth and productive relationship with Xometry. Responsibilities include running virtual shop evaluations, resolving partner inquiries, accurately recording evaluation results, and utilizing various technologies for tracking and communication. You will also identify and recommend impressive partners to sourcing teams. This remote position requires excellent communication, organization, and problem-solving skills, along with proficiency in Google Suite and Salesforce. The ideal candidate will have 2+ years of experience in customer success, account management, or service management.

Requirements

• 2+ years of experience in customer success, account management, and/or service management position preferred, with history of producing results through strong relationships
• Technically proficient with an ability to utilize multiple systems, including Google Suite and Salesforce
• Excellent organization, project management, and time management skills
• Positive can-do attitude
• Self-starter with the ability to work independently
• Ability to work in a fast-paced environment while solving problems quickly and creatively
• Exceptional communication skills (written and verbal), with the ability to manage changing priorities and multiple projects in a fast-paced environment
• Effectively work cross-functionally and with a wide range of people with different skill sets
• B2-C1

Responsibilities

• Run virtual shop evaluations to ensure all prospective partners meet the qualifications and criteria to become a successful partner
• Ensure all incoming partner requests and concerns are resolved in an urgent, professional, and personable manner, utilizing Salesforce and Gmail
• Ensure shop evaluation results are accurately and promptly recorded in the appropriate trackers and Salesforce
• Utilize Google Sheets and the Onboarding Staff App for accurate tracking
• Comfortable with occasional high volume email and call campaigns as needed
• As a “first face” for new partners, creating an enthusiastic atmosphere / promote excitement to being working with Xometry
• Verify partner addresses in google maps / street view to confirm shop location
• Make note of impressive and unique partners, recommending them to appropriate Sourcing teams
• Additional responsibilities as required

Benefits

• Remote
• USA holidays