First Help Financial is hiring a
Part-Time Bilingual Customer Service Associate

Summary

The job is for a Client Relationship Associate at First Help Financial, a fast-growing company offering flexible financing options and tri-lingual support. The position is remote, full-time, requires fluency in Portuguese and English, and involves communicating with borrowers, resolving disputes, meeting department goals, and assisting with insurance and registration issues.

Requirements

• Demonstrates historical career stability
• Fluent in Portuguese and English
• High level of professionalism and commitment to the job
• Detail oriented mindset
• Excellent written and verbal communication skills
• 1 year of customer service or retail experience preferred
• Ability to deescalate issues/concerns

Responsibilities

• Provide customer service regarding issues in heavy traffic call center
• Responsible for opening clients complaints
• Deescalate client issues and escalate to the appropriate manager if needed
• Resolve client discrepancies; reconcile customer disputes pertaining outstanding due balances
• Meet defined department goals and activity metrics
• Daily / weekly reporting to direct supervisor
• Provide pay off quotes to dealers and customers
• Assist clients with Insurance and registration issues
• Contact insurance companies for policy verification and other various issues
• Provide written account information as requested by customers

Benefits

• Generous base salary
• Quarterly bonus
• Opportunities for career development through the Career Development Rotation (CDR) program