Revenue Enterprises is hiring a
Patient Access Representative

Summary

The job is a full-time, remote position as a medical scheduler at Revenue Enterprises, a customer service contact center. The ideal candidate has experience in medical scheduling, can handle high call volumes, and possesses strong customer service skills. The company offers competitive pay, benefits, and opportunities for growth.

Requirements

• Medical scheduling experience greatly preferred
• Ready to join a fast-paced team
• Able to multi-task
• Talented at customer service
• Strong listener and proactive attitude to meet patient needs and escalate as required by Client processes and safety standards
• Has patience and is calm and helpful
• Has a great phone voice and an empathetic tone
• Is able to implement changes quickly and maintain strict organization
• Is able to be a great team player
• Is willing to grow with BPO and stay on the team with longevity
• Accurate. - Low error rate on existing teams (if applicable)
• Must be a Colorado or Wyoming resident
• 2+ years professional experience, with demonstrated history of retention
• Authorization to work in the US
• High school diploma or GED
• Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
• Typing 40+ WPM with 90% accuracy preferred
• Must be able to work M-F 7-5pm

Responsibilities

• Handle 80-120 IB calls per day, accurately scheduling clinic visits, imaging, surgeries, labs, and infusion services
• Perform off-phone auditing, pre-authorization duties, and OB calls as required

Preferred Qualifications

• Experience in customer service and/or healthcare preferred (but not required)
• Bilingual English/Spanish skills a plus!

Benefits

• Salary- $41,600 per year, depending upon experience, plus Bonus Pay Opportunities (up to $550 per month in additional pay)
• Company provided equipment (monitors, laptop, headset, mouse, keyboard, 30ft internet cable)
• Health, Vision, and Dental Insurance
• Life Insurance and Disability
• Generous PTO accrual from day 1
• 401(k) plan with company matching
• Employee Assistance programs and discounts via LifeMart
• $500 Retention Bonus after 6 months of employment
• Hybrid work model – One day of in office training required, 100% remote after that!