Remote Technical Support Representative

Summary

We are seeking a Technical Support Representative to provide technical support for our cutting-edge Neurolutions IpsiHand device, collaborate with internal teams, and communicate effectively with customers. This role requires 2+ years of customer support experience in medical devices with both hardware and software components.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of experience in a customer support role, preferably for a medical device that includes both hardware and software components
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to quickly learn new skill sets and execute seamlessly
• Experience working with a web interface to access information from a database

Responsibilities

• Become familiar with the IpsiHand system and common customer issues
• Provide seamless and convenient device support to customers using our IpsiHand System
• Interact with customers in a professional, supportive, and patient manner
• Help customers with basic tech support issues. Escalate issues as necessary
• Provide effective communication of plan if tech support requires escalation
• Provide ongoing customer support communication on all escalated issues