Remote Patient Advocate

Summary

Join our team as a Patient Advocate to make a difference in the U.S. healthcare system by providing exceptional customer service and support to patients through various communication channels.

Requirements

• 2-3 years of customer service experience via phone or call center
• 1-2 years of medical billing, insurance or related healthcare experience
• Experience navigating electronic medical record systems (preferably Athena (Centricity Business), eClinicalWorks, Medik, CareVoyant, Nextgen, and Epic)
• Proficiency in Google Suite
• Ability to toggle between multiple systems and efficient typing skills
• Excellent verbal and written communication skills
• Self motivated individual with exceptional attention to detail
• Ability to show empathy and passion for outstanding customer service
• Excellent problem solving and critical thinking skills
• Open to ambiguity and ever changing environment

Responsibilities

• Manage on average 60-80 incoming and outgoing patient calls daily regarding medical bills
• Utilize the Cedar platform to handle all patient questions via inbound chats, phone calls and perform appropriate outbound call campaign
• Run and follow through on escalations to the healthcare provider
• Lead the payment posting process and follow up on defaulted payments
• Appropriately follow up with insurance and other third parties
• Meet assigned team and individual metrics related to satisfaction and collections performance

Benefits

• Competitive pay, equity (for qualifying roles) and health benefits that start on the first of the month following your start date (or on your start date if your start date coincides with the first of the month)
• Cedar matches 100% of your 401(k) contributions, up to 3% of your annual compensation
• Access to hands-on mentorship, employee and management coaching, and a team discretionary budget for learning and development resources to help you grow both professionally and personally