Patient Enrollment Manager

Summary

Join Strive Health as a Manager, Patient Enrollment and lead a remote call center team driving new patient enrollments and first visits. You will be responsible for meeting enrollment and first visit expectations, providing hands-on leadership, and managing through continuous change. This leadership role requires strong coaching skills, accurate reporting to internal and external clients, and effective communication with senior leadership. The position involves daily performance monitoring, team support, process improvement, and cross-functional training development. Strive Health offers a competitive compensation and benefits package.

Requirements

• 8+ years of combined education, certification, or experience in related field or roles
• 4+ years of experience as a high-performing sales leader in a contact center or field-based sales operation
• 3+ years of Salesforce or CSM management
• 10% Business travel
• Internet Connectivity - Min Speeds: 3.8Mbps/3.0Mbps (up/down): Latency <60 ms

Responsibilities

• Lead a remote-based call center consisting of Enrollment Associates to drive new patient enrollments and completed first visits between the patient and our care teams
• Meet enrollment and first visit expectations
• Take a hands-on approach to leading the team through continuous change in a supportive manner
• Keep the team prioritized and hitting benchmarks that matter most
• Take part in change by being part of the solution brainstorming, design, and implementation
• Continuously coach the Patient Growth team on how to create a warmer, more empathetic connection
• Be timely and accurate with reporting to internal and external audiences
• Drive performance on a daily basis, managing challenges in a real-time manner in a supportive way
• Maintain a consistent eye on daily metrics (enrollment performance, on-queue time, etc.)
• Ensure the team is spending the right amount of time on queue within the correct queues
• Provide frequent performance updates via standardized reporting and maintain reliability in updating reports on the right cadence
• Lean-in to support Enrollment Associate performance, help guide and coach on issues in a real-time and appropriate manner
• Be a positive force in driving continuous change and improvement in performance, workflows, and vital processes
• Communicate with senior leadership about daily performance in a clear and transparent manner, anticipate concerns and address proactively
• Partner with the People team to drive performance management when necessary
• Develop and implement cross-functional training to ensure the team’s ability to serve all Strive Health partnerships

Preferred Qualifications

• Experience in sales both as a producer and coach/leader
• Comfort in developing well rounded training materials to clearly state the “why”, “how,” and “what”; execute and follow-up
• Proven experience managing through high degrees of change in an empathetic and driven manner
• Comfort in communicating with executive leadership with a good mix of the quantitative and qualitative

Benefits

• Medical, dental, and vision insurance
• Two employee assistance programs (EAP)
• 401k with employer match
• Employer paid and voluntary life and disability insurance
• Health and flexible spending account
• Paid holidays, flexible vacation time, sick time, volunteer time, and sabbaticals
• Eight weeks of paid living donor leave
• A well-being bundle with Carrot Fertility and Peloton at no cost
• Annual professional development stipend
• Mental health and financial wellness resources