Patient Relations Coordinator & Key Account Manager

Summary

Join Massive Bio, a rapidly growing health-tech startup, as a Hematology/Oncology Account Manager based remotely in Brazil. You will play a vital role in focusing on clinical trial enrollment services, visiting Hematologist/Oncologist offices, and building relationships with key stakeholders. Responsibilities include managing relationships with physicians and other healthcare entities, building patient identification channels, and supporting patient enrollment in Massive Bio services. You will also act as a liaison between patients, providers, and clinical trial teams, promoting Massive Bio's services, and conducting training sessions. This role requires strong communication and relationship management skills, familiarity with the Brazilian healthcare landscape, and proficiency in English and Portuguese.

Requirements

• BS/BA degree or equivalent experience
• 2+ years of customer service or sales experience, preferably in healthcare (e.g., home health equipment, individual health insurance plans)
• Familiarity with medical terminology, and the healthcare system
• Strong relationship management and communication skills
• Familiarity with the healthcare landscape in Brazil
• Bilingual in English and Portuguese or a related local language
• Excellent verbal and written communication skills
• Strong problem-solving and listening skills
• Intermediate data entry and software proficiency (CRM tools, Microsoft applications)
• Ability to work independently and as part of a global team
• Being local and living in Brazil Bahia region
• Only resumes submitted in English will be considered

Responsibilities

• Initiate, nurture, and manage relationships with physicians, patient advocacy groups, physician associations, hospitals/health systems, and CROs
• Build patient identification channels through outreach and engagement with providers
• Collaborate with stakeholders to enhance awareness about clinical trials and patient care solutions
• Provide support for expanding and managing Massive Bio’s existing and potential new strategic partnerships to expand operations in Brazil
• Receive and make calls to provide cancer patients and caregivers with information on Massive Bio services and oncology matters
• Expedite patient enrollment in Massive Bio services by facilitating sign-ups and coordinating with case managers
• Collect patient feedback from calls and share insights with relevant teams
• Support case managers by reaching out to patients and caregivers for updates as needed
• Act as a liaison between patients, providers, and clinical trial teams to ensure seamless communication
• Promote Massive Bio’s services to the provider network through presentations and regular follow-ups
• Conduct training sessions to educate partners about Massive Bio’s mission and capabilities
• Provide timely updates in Massive Bio’s CRM system on field activities and communications
• Report outcomes and metrics to internal leadership
• Analyze field data to identify trends and improve provider and patient engagement efforts