Patient Enrollment Representative

Summary

Join PayZen, a company revolutionizing medical payments, as a Patient Enrollment Representative. You will drive new payment plan enrollments by presenting tailored solutions to patients and proactively identifying opportunities. This role requires strong communication skills to build relationships with patients and providers, ensuring a seamless experience. You will collaborate with internal teams to improve the enrollment process and provide feedback to refine strategies. The position offers competitive pay, benefits, and stock options, with an hourly rate ranging from $25 to $29. The work hours are Monday through Friday, 9:00 AM – 7:00 PM EST, with shifts varying based on business needs.

Requirements

• 3+ years of experience enrolling patients in payment plans over the phone, helping them navigate options to make healthcare more affordable
• Proven track record of exceeding enrollment goals through proactive outreach, persistence, and adaptability in driving new payment plan adoption
• Strong communication skills with the ability to build trust with patients and providers, effectively conveying PayZen’s value and addressing concerns to foster long-term engagement
• Experience collaborating cross-functionally to refine messaging, processes, and tools, ensuring alignment with patient and provider needs
• Thrives in remote settings, quickly adapting to new tools and processes while proactively identifying opportunities for improvement

Responsibilities

• Drive new payment plan enrollments by presenting tailored solutions to patients, proactively identifying opportunities, and following up on leads to exceed growth targets
• Educate patients on available payment options, ensuring they understand and commit to a plan that meets their needs
• Build and maintain strong relationships with providers and patients, highlighting the benefits of PayZen’s platform, addressing questions and resolving issues promptly
• Collaborate with PayZen’s internal teams to improve the enrollment process and overall customer experience
• Provide valuable feedback to refine messaging, tools, and strategies, ensuring alignment with patient and provider needs

Benefits

• Competitive pay, benefits and stock options
• $25 - $29 an hour