Patient Support And Marketing Specialist

Summary

Join MedVA as a Patient Support & Marketing Specialist! This dual-role position combines patient support with marketing responsibilities. You will provide exceptional patient care, addressing inquiries and scheduling appointments. Simultaneously, you will develop and execute marketing strategies, create engaging content, and build patient relationships. The ideal candidate possesses strong customer service skills, marketing experience, and excellent communication abilities. MedVA offers competitive hourly rates, in-house medical benefits, quality training, and a permanent work-from-home setup.

Requirements

• Call center experience with a strong customer service background
• Exceptional English skills with little to no accent
• Experience using GoHighLevel (GHL) marketing platform
• Outgoing, proactive, and comfortable engaging with patients and leads
• Strong follow-up skills to nurture leads and maintain patient relationships
• Experience working with patients in the medical field

Responsibilities

• Serve as the initial point of contact for patient inquiries, providing prompt and accurate information regarding services and resources
• Coordinate and manage patient appointments, ensuring a seamless onboarding experience
• Develop and implement marketing strategies, including social media campaigns and email marketing, to enhance patient engagement
• Produce high-quality content for blogs, newsletters, and social media platforms that resonates with patients and encourages interaction
• Establish and maintain positive relationships with patients to foster loyalty and satisfaction
• Gather patient feedback and collaborate with the team to identify areas for service improvement

Preferred Qualifications

Chiropractic or pain management experience

Benefits

• Competitive Hourly rate
• Competitive market rates
• MedVA In house Medical benefit (*after 6 months tenure)
• Quality Training
• Permanent work from home set up