Payer Relationship Manager

Summary

Join Alma as a Payer Relationship Manager and serve as the crucial link between our health insurance partners and internal teams. Build and maintain strong relationships with payer contacts. Collaborate with Operations, Product, Engineering, and Data teams to balance payer and internal needs. Ensure our partnerships thrive by acting as a primary point of contact for network and operations partners. Support internal teams in resolving operational issues and maintain a comprehensive understanding of each payer relationship. Coordinate and manage regular partnership calls and drive projects to improve support for internal teams and payer accounts. Monitor payer health metrics, contribute to team reporting, and deliver quarterly business reviews.

Requirements

• You have a proven 2-5 year track record in an account-facing role within the healthcare, insurance, or technology sectors
• You have exceptional interpersonal and communication skills, capable of building rapport and fostering meaningful connections with a diverse range of stakeholders
• You are a creative thinker with strong analytical skills, adept at identifying challenges and implementing strategic solutions
• You can collaborate effectively across teams, driving collective success and contributing to a positive work environment
• You thrive in a fast-paced start-up environment, remain flexible in the face of change, and demonstrate resilience when navigating challenges

Responsibilities

• Serve as the primary point of contact for our network & operations partners at assigned payer accounts, building strong relationships and acting as a trusted advisor
• Support internal teams in prioritizing, escalating, and resolving operational issues with payer partners
• Maintain a comprehensive understanding of each payer relationship, including strategic initiatives beyond day-to-day operations, to enable more effective management
• Coordinate and manage regular partnership calls with external partners to ensure the top priorities are being discussed
• Drive projects within the Payer Success team to develop scalable processes that improve support for internal teams and payer accounts
• Monitor payer health metrics to assess performance, contribute to regular team reporting, and help prioritize internal efforts for issue resolution
• Deliver quarterly business reviews highlighting operational strengths and areas for improvement

Benefits

• We’re a remote-first company
• Health insurance plans through Aetna (medical and dental) and MetLife (vision), including FSA and HSA plans
• 401K plan (ADP)
• Monthly therapy and wellness stipends
• Monthly co-working space membership stipend
• Monthly work-from-home stipend
• Financial wellness benefits through Northstar
• Pet discount program through United Pet Care
• Financial perks and rewards through BenefitHub
• EAP access through Aetna
• One-time home office stipend to set up your home office
• Comprehensive parental leave plans
• 12 paid holidays,1 Alma Give Back Day
• Flexible PTO