Payments Agent

Summary

Join PadSplit, a fast-growing tech startup revolutionizing affordable housing, as a Payments Agent. You will play a vital role in managing member accounts, ensuring timely payments, and maintaining accurate financial records. This involves making outbound calls to address past-due payments, creating payment plans, and resolving disputes. The ideal candidate possesses strong communication and phone support skills, a keen eye for detail, and a proactive approach to problem-solving. You will be responsible for meeting daily revenue goals while providing exceptional member support. This is a full-time independent contractor position with a starting salary of $750 per month, increasing to $800 after three months.

Requirements

• Possess Strong Communication Skills - Ability to communicate clearly, empathetically, and professionally with members to resolve payment issues and maintain positive relationships
• Have 3+ Years Of Phone Experience - Demonstrate experience in phone support, preferably in outbound calls or collections, with the ability to confidently engage members and address payment-related concerns
• Demonstrate Integrity and Confidentiality - Commitment to handling sensitive financial data responsibly, maintaining confidentiality, and upholding company standards
• Possess a Goal-Oriented Mindset - Be motivated to meet daily collection goals and support team financial objectives while ensuring a positive member experience
• Show Adaptability - Be flexible to handle a fast-paced environment and adjust to new payment processes or systems as they evolve
• Possess Organizational Skills - Have excellent time management and organizational skills to handle daily outbound and inbound calls, manage accounts, and meet collection targets
• Have Problem-Solving Abilities - Demonstrate a proactive approach to understanding payment challenges, with the capability to offer effective, timely solutions for members
• Show Attention to Detail - Demonstrate precision in handling payment records, identifying discrepancies, and ensuring the accuracy of financial information
• Have a Reliable High-Speed Internet Connection - A stable and strong internet connection is essential for smooth remote work and consistent communication with members

Responsibilities

• Conduct daily outbound calls and handle inbound inquiries to engage members and address past-due payments
• Handle support tickets and respond to emails related to payment inquiries, addressing member concerns efficiently and professionally
• Collaborate with active members to understand payment goals and recommend tailored payment plans to support account management
• Review and monitor payment histories regularly to proactively identify and address at-risk accounts
• Maintain precise and up-to-date payment records for all member accounts, resolving discrepancies promptly
• Address member inquiries related to payments by clarifying issues and offering practical solutions to payment challenges
• Follow up with accounts holding positive balances to verify accuracy and ensure clear financial tracking
• Audit member financial histories and invoices to ensure completeness and accuracy of records
• Meet daily revenue collection goals by collecting outstanding payments and supporting the team’s financial targets
• Resolve disputed transactions efficiently to maintain member satisfaction and uphold transaction accuracy
• Assist members with payment concerns by providing guidance, support, and clear resolution pathways

Benefits

• $750 - $800 a month
• The salary for this role starts at $750 per month, increasing to $800 after three (3) months
• Job Type: Full-time Independent Contractor