Payments Migration Specialist

Summary

Join Storable as a Payments Migration Specialist (Contract) and lead customers' transitions from ISOs and third-party gateways to our integrated payments solution. You will collaborate with clients, understand their payment processes, and create migration plans. Maintain communication with internal stakeholders and act as the main point of contact during migrations. Analyze merchant statements and generate cost-effective proposals. This is a remote role with occasional travel, offering project-based compensation and performance incentives.

Requirements

• Sales & Payments Expertise: 3+ years of experience in a sales or customer success role within the payments or SaaS industry, with direct experience in managing migrations from ISOs or third-party gateways to integrated payment systems
• ISO and Gateway Knowledge: In-depth knowledge of ISOs, payment gateways, and merchant account services, with the ability to clearly explain the benefits of switching to an integrated SaaS platform
• Customer-Focused Communication: Strong interpersonal and communication skills, with the ability to build rapport, explain technical concepts, and manage customer expectations
• Technical Understanding: Familiarity with API-based payment integrations and basic understanding of the technical aspects of payment processing
• Contractor Mentality: Ability to work independently, manage time effectively, and deliver results on a project basis
• Knowledge of Compliance Standards: Familiarity with PCI-DSS compliance, security standards, and industry regulations related to payment processing
• Bachelor’s degree or relevant work experience preferred

Responsibilities

• Lead Payment Migrations: Execute the migration of customers from legacy ISOs and third-party gateways to the integrated payments product on our vertical SaaS platform
• Customer Consultation: Collaborate with clients to understand their existing payment processes and create tailored migration plans that minimize downtime and ensure a seamless transition
• Stakeholder Management: Maintain clear communication with internal stakeholders such as product, engineering, and customer success teams to ensure alignment on project goals and timelines
• Client Relationship Management: Act as the main point of contact during the migration process, maintaining strong relationships to ensure customer satisfaction and future sales opportunities
• Merchant Statement Analysis: Upon request, review merchant statements and generate proposals keeping effective costs the same post-migration while ensuring Storable margin

Preferred Qualifications

• Experience working with vertical SaaS solutions, especially in industries such as healthcare, real estate, or legal services
• Familiarity with modern payment gateways and processors, including Stripe, PayPal, and Adyen
• Experience with API-based integration, data migration tools, and CRM platforms

Benefits

• Generous health coverage for you and your family, including fully paid short- and long-term disability coverage and two-times base salary life insurance
• 401(k) match after 60 days, 100% vested after 1 year
• Employer contribution to your HSA, plus an HRA to help offset your deductible
• Instant access to flexible vacation. We trust you, so we have a ‘take what you need’ vacation policy
• Be More – company rewards and recognition that add up and can be redeemed for personalized gifts and experiences!
• 8 hours of Volunteer Time Off each year and the opportunity to get active in the community by joining one of our offsite volunteer and community service events
• 8 hours of Rest, Relax, Recharge time to care for your mental health
• Access a range of mental well-being resources for yourself and your dependents, including counseling services, stress management programs, and mindfulness workshops
• Fully paid parental leave: 12 and 6 weeks for primary and secondary caregivers, respectively
• Paw'ternity Leave and Pet Bereavement - we understand that pets are a part of the family and have generous time-off policies, which honor that commitment
• Caregiver Leave: four weeks of fully paid time away from work to care for aging dependents or family members, if needed
• $50 monthly home data stipend, plus a home office sign-on bonus of $250
• Fertility care support options to help in your journey towards parenthood
• Access to financial experts to help you make informed decisions and achieve your financial goals
• Direct Student Loan Payment Program, some qualifications and eligibility rules apply