Nextech Systems is hiring a
Payments Project Specialist in Worldwide

Summary

The Payments Project Specialist will manage the Payment Implementation Project activities for all sources of payments implementation needs, including new customers, add locations for existing customers, and partner integrations. The role requires 3 years of experience in the payments industry, excellent communication skills, problem-solving abilities, and a bachelor's degree in business or related field.

Requirements

• 3 years of experience in the payments industry
• Knowledge and understanding of all facets of the Card Payment Industry
• Bachelor’s degree, preferably in business, information technology or related area (or equivalent experience)
• Demonstrate superior problem solving and troubleshooting skills
• Ability to multitask, prioritize, and meet deadlines
• Excellent communication skills with strong ability to build meaningful cross-functional relationships and buy-in
• Critical thinker with strong analytical and problem-solving skills
• Demonstrated experience with data, using Excel other MS Office programs
• Must possess high degree of professionalism and proven ability to work with confidential information
• Ability to work in a fast-paced environment with ambiguity and minimal oversight
• Strong attention to detail with excellent written and verbal communication skills

Responsibilities

• Manage all Nextech Payments implementations
• Coordinate the identification of Beta customers for new payment integrations and feature releases
• Provide suggestions to improve implementation, activation, and overall client experience for payment customers
• Coordinate the implementation and activation of Nextech Payments customers that want to leverage certified third-party software solutions with Nextech Payments
• Help educate internal stakeholders on existing and new Nextech Payments and other PayFac features
• Front-line defense team member for PayFac product team, performing troubleshooting, issue reporting, and handoff to Product, tracking through resolution
• Help with feature launch and commercialization
• Support creation and maintenance of artifacts (KB and SOP documentation, demo videos)
• Communicate and help train clients when needed
• Help with Payments activation and first deposit metrics
• Work with the Payments team to help educate the Sales, PSM, CSMs, and Support with payment Training, Documentation, Process Updates
• Be a cross-functional team member between PayFac and Implementations
• Provide support and assistance to implementations for all Payment features and 3rd party software integrations
• Help with Support Cases
• Activate Payments Licenses
• Assist implementations with training clients on Nextech Payments and its features
• Support Implementations team with client setup, device ordering, and activation session troubleshooting
• Manage post-go live client health check
• Assist the team with meetings as a representative of PayFac product where necessary
• Be a Salesforce expert for PayFac team
• Support quantitative analysis of Payments feature utilization by clients and support/supply data for health-checks in coordination with CSMs/PSMs to identify any blockers and drive feature adoption

Preferred Qualifications

• Bachelor’s degree in Business Administration or related field and/or related experience
• Project Manager or Project Coordinator experience dealing with multiple stakeholders

Benefits

• Employee Assistance Program with free counseling sessions available
• Flexible Time Off: take time off when you need it
• 10 paid holidays + 1 floating holiday
• Generous annual bonus opportunity
• ICREATE. Employee Recognition Program
• Insurance : Choice of Medical, Dental, and Vision plans
• Wellness Program including discounts on medical premiums
• Health Savings Account
• Flexible Spending Account
• Volunteer Time Off
• 100% Company-Paid Parental leave
• 401(k) with Employer Match
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Company-Sponsored 529 College Savings Plan
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options