Lodgify is hiring a
Payment Collections Specialist

Summary

The job description is for a Retention Agent in the Customer Success team of Lodgify, a fast-growing vacation rental software company based in Barcelona. The role involves managing collections activities to reduce overdue amounts, upgrade existing customer accounts, and handle various payment-related issues. The position is fully remote.

Requirements

• Confident person who loves to proactively reach out to customers and negotiate with them by phone
• Fluent English level (excellent written and verbal communication skills)
• 1+ year of related working experience

Responsibilities

• Manage collections activities to reduce overdue amounts
• Upgrade existing customer accounts
• Handle all ticket and call inquiries regarding subscription upgrades or downgrades
• Handle all tickets and calls concerning payment-related issues, including changes to credit cards and the presence of incorrect credit card information
• Address all inquiries via email and phone regarding billing matters, such as modifications to invoices, locating invoices, upcoming renewal dates, and the process for reactivating accounts
• Aid in the retrieval of overdue fees by reaching out to customers through calls and written communication
• Respond to inquiries related to fees, ensuring that customers receive accurate and comprehensive answers
• Reach out to customers with outstanding payments and ensure you provide them with appropriate solutions to encourage their continued association with the company
• Oversee the cancellation process and collect valuable feedback
• Engage in phone conversations with customers worldwide

Preferred Qualifications

Experience in Customer success or sales calls is a plus

Benefits

• The freedom to work from home
• Salary in EUR/USD!
• Expense Coverage for Computers & Gadgets
• Great culture & working environment with an international team of over 60 different nationalities
• Travel to our yearly team-building events at company's expense
• Boost your earning potential with our referral program that offers paid compensation
• Dive into a career adventure with endless opportunities for growth and development
• Spice up your remote work routine with a dash of fun! Join us for virtual team activities