Payroll Bureau Manager

Summary

Join Sona, a fast-growing AI-native frontline workforce management company, and become a key member of our Payroll Bureau team. You will be responsible for running end-to-end payrolls for enterprise customers, building client relationships, identifying areas for improvement, and collaborating with various teams. This role requires solid UK payroll processing experience, strong attention to detail, excellent communication skills, and a proactive attitude. The ideal candidate is commercially aware, solutions-driven, and possesses an ownership mindset. Sona offers a competitive salary, remote work options, share options, generous paid time off, pension contributions, health insurance, enhanced parental leave, and other benefits.

Requirements

• Solid experience processing UK payrolls, ideally in a bureau or outsourced setting
• Strong attention to detail and a love for getting things right, especially when working with numbers
• Good Excel or Google Sheets skills (e.g. VLOOKUP, Pivot Tables, SUM, CONCATENATE)
• Great communication skills, you’re confident talking to customers and building trust
• A proactive, can-do attitude; you spot problems before they happen and enjoy finding ways to solve them
• Proactive and solutions-driven, tackling challenges head-on with a positive attitude
• Commercially aware and eager to drive improvements, not just follow the status quo
• Ownership mindset; if it can be done today, don’t wait for tomorrow

Responsibilities

• Running end-to-end payrolls for a growing portfolio of enterprise customers with complex payroll requirements (hourly pay rates, overtime, weekly, fortnightly or monthly payrolls)
• Being the go-to person for your clients, owning those relationships and giving them confidence in our service
• Spotting where we can improve and helping put those improvements into action
• Supporting our sales team from time to time as a payroll expert, helping prospective customers understand how our bureau works
• Collaborating with teams across Sona, from Implementation and Product to Customer Success and Support
• Getting to grips with our HR and WFM platform and how it connects with payroll
• Keeping an eye on KPIs, SLAs and compliance to make sure we’re delivering the best possible service
• Staying on top of legislation, tools and trends that might impact our payroll service

Benefits

• ��45,000 - £50,000
• Remote first (UK based). Occasional travel to the London office or customers may be required
• Share options
• 35 days annual leave (25 days standard plus 10 flexible public holiday days)
• Extra day of leave for every year of service
• Pension contributions matched up to 5%
• Comprehensive health insurance
• Enhanced parental leave & pay
• Co-working space stipend for those based outside London
• Bi-annual all expenses paid team retreats
• The latest Macbook and equipment budget for your home office
• Professional development budget
• Unlimited free books