Payroll Implementation Specialist

Summary

Join eBacon, a software company specializing in certified payroll and fringe benefit management for the construction industry, as a Payroll Implementation Specialist. You will be responsible for overseeing the entire client implementation process, from post-sale to completion, including gathering requirements, providing training, and managing multiple accounts. This role requires strong communication, problem-solving, and attention to detail. You will collaborate with various departments to ensure smooth implementation and client satisfaction. The ideal candidate possesses 3+ years of experience in account management and payroll processing. eBacon offers a hybrid work environment (Phoenix or remote) and excellent benefits.

Requirements

• 3+ years’ experience in account management and/or client implementation
• 3+ years' payroll processing experience
• Strong attention to detail and follow-through on client requests
• Excellent written and verbal communication skills
• Ability to work independently, solve problems, and take initiative
• Thrive in a fast-paced environment, meeting deadlines despite frequent interruptions
• Strong work ethic, eagerness to learn, and ability to analyze large data sets
• Detail-oriented with a focus on process improvement
• Proficiency with MS Office Suite (Excel, Word, PowerPoint)
• Must be legally authorized to work in the United States without the need for employer sponsorship

Responsibilities

• Oversee the entire client implementation process, from post-sale to completion
• Collaborate with different departments to address any issues that may arise during implementation
• Set and manage client expectations using the implementation timeline
• Provide technical training and support for HRIS and initial payroll processing
• Work closely with sales and operations teams to ensure smooth implementation, as promised
• Organize and complete all required implementation documentation
• Communicate new client information to the implementation team, ensuring all departments are equipped for accurate and timely service
• Ensure weekly deliverables are met according to the established timeline
• Handle and resolve client issues and requests, following up until resolved
• Ensure complete client satisfaction throughout the process

Preferred Qualifications

• SQL knowledge
• Experience with Certified payroll (Davis-Bacon and/or State Prevailing payroll)
• Experience auditing payrolls for compliance
• Familiarity with HR and payroll regulations
• Knowledge of group health plans, ACA regulations, and enrollment processes

Benefits

• Competitive pay
• Plenty of PTO
• Health care
• 401K matching
• Fun employee outings