Payroll Services Coordinator

Summary

Join BELAY, a thriving Atlanta-based company, as a Payroll Services Coordinator! This full-time, work-from-home position offers payroll assistance to Accounting Specialists, clients, and the Accounting Services team. You will be part of a high-performing team, ensuring outstanding client experiences. Daily tasks include spreadsheet maintenance, data entry, communication with contractors, managing priorities, and providing administrative support. The role requires strong communication, analytical skills, and problem-solving abilities. BELAY offers a vibrant culture and values a positive, collaborative work environment.

Requirements

• The ideal candidate has strong communication skills (both written and verbal), is analytical, and is a problem solver
• BA/BS degree or equivalent work experience
• Knowledge of fundamental payroll and payroll tax best practices
• Proficient in spreadsheet software (e.g., Google Sheets, Microsoft Excel) for data entry, reporting, and maintaining records
• Must be a driven self-starter, a positive thinker, loyal, and trustworthy
• Attributes of flexibility, creativity, self-discipline, strong organizational skills, and action orientation are essential for this role
• Strong verbal and written communication skills
• Learn new technology quickly
• Team player who is willing and able to “roll up the shirt sleeves” to get a project done when needed
• A high degree of autonomy with the capability of working remotely

Responsibilities

• Represent BELAY in a positive and professional manner
• Exemplify our Core Values and Mission Statement to live out BELAY’s culture each day
• Be a good steward of our Vision: “Our vision is to help you achieve your vision”
• Collaborate with and help teammates while maintaining a positive and professional attitude; fostering teamwork
• Quarterly review of client’s ADP account to ensure basic audit items are correct
• Manage Payroll Inbox and Payroll ticketing system and triage questions and needs
• Align the payroll vendor invoice with the client billing statement to ensure consistency
• Support payroll implementation processes by gathering required documentation, scheduling client meetings, and conducting client onboarding sessions
• Maintain updated implementation skills to serve as backup for the Payroll Implementation Specialist
• Generate reports as needed from both active and past payroll providers
• Troubleshoot technical issues for clients and contractors and work with the payroll partner to resolve
• Act as the primary contact for inquiries and issues related to payroll and taxes
• Track responses from ADP service team to ensure timely and appropriate responses are received
• Assist with any other tasks or projects as assigned
• Maintain payroll SOPs and best practices for Accounting Professionals and payroll engagements
• Communicate ADP updates and changes to Accounting Professionals
• Oversee the management of payroll terminations

Benefits

• Work at Home Opportunity
• $52,000 - $55,000