Medical Virtual Assistant

Summary

Join Zipdev's remote team as a talented Medical Virtual Assistant, collaborating with a US-based client to support healthcare professionals and ensure smooth medical practice operations. You will perform administrative tasks, manage patient records, and assist with medical terminology-related duties. This role demands excellent organizational skills, attention to detail, and a strong understanding of medical terminology. The position offers various benefits, including paid time off, holidays, parental leave, and several reimbursements. Continuous learning and professional development opportunities are also provided. The work is fully remote, Monday-Friday, 40 hours a week.

Requirements

• Bachelor's degree in Healthcare Administration, Marketing, Communications, or a related field
• 3+ years of experience as a Virtual Assistant
• Familiarity with electronic health records (EHR) systems
• Proficiency in Google Suite: Google Calendar and Google Drive
• Strong written and verbal communication skills in English
• Currently living in Latin America

Responsibilities

• Working as virtual front desk and admin support for her clinic, answering phones, emails, scheduling patients, uploading labs, checking legal docs, following up with patients for labs, etc
• Managing calendar as a high-level exec assistant
• Maintain electronic health records (EHR) and ensure accuracy and completeness of patient information
• Communicate effectively with healthcare providers, patients, and other team members
• Assist in developing marketing materials and promotional campaigns to attract new patients and retain existing ones
• Coordinate with medical staff to ensure timely and accurate documentation of patient encounters
• Assist patients with scheduling appointments, accessing telehealth services, and navigating healthcare portals
• Provide excellent customer service to patients, addressing their questions, concerns, and feedback

Preferred Qualifications

• Previous experience with Spruce for answering phones
• Basic experience with CRMs, such as Keap or others
• Experience working in a healthcare setting or medical office environment
• Experience in social media advertising and newsletter creation using Canva
• Familiarity with medical terminology and understanding of healthcare practices and procedures

Benefits

• Vacation: 10 business days a year
• Holidays: 5 National Holidays a year
• Company Holidays: 5 Company Holidays a year (Christmas Eve, Christmas Day, New Year's Eve, New Year's Day, Zipdev Day)
• Parental Leave
• Health Care Reimbursement
• Active Lifestyle Reimbursement
• Quarterly Home Office Reimbursement
• Payroll Deduction Purchase Plans
• Longevity Bonus
• Continuous Learning Bonus
• Access to Training and Professional Development Platforms