Payroll Support Specialist

Summary

Join Remote, a company revolutionizing global employment compliance, and advance your career in payroll and customer service. Contribute to a globally impactful organization, collaborating closely with clients and internal teams in a supportive, innovative atmosphere. Enjoy continuous learning and development opportunities, including training programs and mentorship, along with competitive compensation and benefits. This role offers the chance to work remotely, impacting the future of work. The position involves supporting clients with complex, multi-country payroll inquiries, offering expert advice, and collaborating with internal teams to resolve issues. Remote prioritizes a positive work-life balance and offers a flexible work environment.

Requirements

• Payroll Expertise: Proven experience in managing multi-country Global Payroll, with a strong understanding of payroll tax principles, social security contributions, and wage laws across multiple countries
• Familiarity with payroll systems (e.g., ADP, SAP SuccessFactors, Workday, or similar)
• Demonstrated ability to read, and interpret Collective Bargaining Agreements (CBAs)
• Client-Centric Approach: Proven experience in client-facing roles supporting high-touch Enterprise accounts, with a track record of handling escalations and inquiries with exceptional customer service
• Problem-Solving Skills: Ability to analyze payslips, detect discrepancies, reconcile payroll data, and research complex issues using various research tools
• Adaptability: Thrive in a dynamic, fast-paced environment and adjust swiftly to changing priorities across different jurisdictions
• Communication: Strong verbal and written skills in English; additional European languages are a plus. Proficient in using support tools (E.g. Zendesk) and Google Sheets
• Team Player: A collaborative mindset with experience working alongside cross-functional teams and external vendors to ensure smooth, compliant payroll operations
• Analytical Mindset: Excellent research, organizational, and process documentation skills with an ability to optimize workflows and implement process improvements

Responsibilities

• Support & Client Consultation: Act as the first line of support for complex multi-country global payroll inquiries
• Offer expert advice on navigating differences in payroll practices and tax considerations across various countries
• Escalation & Collaboration: Work with internal teams to resolve complex payroll issues, ensuring clear communication of status and resolutions to clients
• Client Communication & Proactive Outreach: Collaborate closely with CSMs to deliver proactive updates and best-practice guidance, ensuring a unified, high-quality client experience
• Proactively update your assigned client group and contribute to creating or enhancing training resources that reduce escalations and improve team knowledge

Benefits

• Work from anywhere
• Flexible paid time off
• Flexible working hours (we are async )
• 16 weeks paid parental leave
• Mental health support services
• Stock options
• Learning budget
• Home office budget & IT equipment
• Budget for local in-person social events or co-working spaces