Payroll Support Specialist

Summary

Join our team as a Payroll Support Specialist and provide exceptional support to our internal and external employees regarding payroll inquiries. You will be the friendly voice answering calls, resolving discrepancies, and ensuring timely communication via phone, text, and email. This role is crucial in maintaining positive employee experiences and requires strong communication, problem-solving, and multitasking skills. You will utilize various systems like Bullhorn and Sense to track inquiries, share updates, and generate reports. The position offers the flexibility of working from home with a competitive salary and comprehensive Colombian benefits. Prior customer service experience is essential, and familiarity with Bullhorn is a plus.

Requirements

• Prior experience in customer service is a must
• Demonstrated ability to manage a high volume of calls in a dynamic environment
• Skilled in utilizing VOIP phone systems and text-based communication tools
• A reliable high-speed internet connection is required for remote work (if applicable)
• Exceptional skills in prioritizing tasks, multitasking, and managing time-sensitive issues
• A positive, professional, and compassionate attitude is essential
• Outstanding verbal and written communication abilities
• Strong problem-solving capabilities with a knack for working independently

Responsibilities

• Receive and respond to payroll-related inquiries from both internal team members and external employees
• Resolve paycheck discrepancies
• Verify employment details
• Offer quick, professional support across phone, text, and email
• Be the friendly voice on the other end of our VOIP phone system, answering payroll calls and promptly responding to any voicemail messages
• Timely text communication is key! Reach out to employees quickly to address issues and share updates—your sense of urgency and commitment to follow-through will make a big difference
• Make great use of Bullhorn to log and track employee inquiries, notes, and documentation related to individual profiles
• Create Yammers to keep everyone informed about payroll updates or any ongoing issues, fostering communication with Payroll and Company leadership
• When needed, transfer calls to the appropriate internal department to ensure resolutions are handled efficiently
• Help employees navigate common payroll concerns like lost checks, address changes, and paycheck discrepancies
• Handle employment verifications from agencies such as the Department of Labor, Child Support Services, and other governmental entities, generating verification letters as required
• Pull data and manipulate reports to assist with metrics, compliance tracking, and internal dashboards
• Use the Sense messaging platform to share clear updates with trade employees, ensuring effective communication
• Act as a supportive liaison for staff, helping to resolve any trade employee-related issues
• Keep all records accurate and up-to-date across all systems
• Take on other administrative tasks and special projects as they come your way!

Preferred Qualifications

• Familiarity with Bullhorn ATS and CRM software is a plus
• Experience in construction or skilled trades staffing is advantageous

Benefits

• Enjoy the flexibility of working from home
• Competitive salary: 3,300,000
• Secure an indefinite contract that offers complete Colombian benefits