Payroll Tax Notice Manager

Summary

Join BambooHR's Payroll Services team as a Manager, Payroll Tax Notices! Lead and mentor a team of analysts, ensuring seamless payroll tax operations. You will diagnose and resolve tax notices, prevent future issues, and maintain compliance. This role requires 3-5 years of team management and payroll tax experience, strong communication and analytical skills, and proficiency in payroll tax systems. BambooHR offers excellent benefits, including paid time off, health benefits, retirement plan, and professional development opportunities. The position is remote, contingent upon passing a background and credit check.

Requirements

• 3-5 years of experience managing teams in a hybrid, in-office, or remote environment
• 3-5 years of expertise in payroll tax filings and notice resolution
• Exceptional communication skills —both written and verbal—to collaborate with internal teams and external partners
• Deep knowledge of payroll tax notices, regulations, and state and federal tax agencies
• Proficiency in payroll tax systems like Back Office and MasterTax
• Strong analytical and problem-solving abilities to quickly diagnose and resolve tax-related issues
• Superior organizational skills and attention to detail, thriving in a fast-paced environment

Responsibilities

• Mentor and lead a team of Payroll Tax Notice Analysts, ensuring consistent growth and development
• Set performance goals, conduct coaching sessions, and provide actionable feedback to drive excellence
• Foster a collaborative and supportive team culture that aligns with BambooHR’s values
• Diagnose and resolve payroll tax notices, ensuring compliance and efficiency
• Identify root causes of notices and develop strategies to prevent future issues
• Guide the team in researching penalty and interest responsibilities, ensuring accurate resolution
• Serve as the primary escalation point for complex client and tax agency issues
• Maintain effective communication with clients and tax agencies, fostering trust and accountability
• Monitor service queues and ensure Service Level Agreements (SLAs) are met
• Ensure department Standard Operating Procedures (SOPs) are followed and continuously refined
• Stay ahead of tax regulation changes, updating processes proactively to maintain compliance
• Create efficiencies and optimize workflows to enhance team performance and client satisfaction
• Implement training programs to keep the team updated on tax changes and best practices
• Maintain up-to-date documentation and process guidelines to ensure operational excellence

Preferred Qualifications

• Experience with payroll tax filing systems and the intricacies of Back Office and MasterTax
• A natural mentor and leader, passionate about developing talent and fostering a learning mindset
• A proactive problem-solver who thrives on navigating complex tax challenges
• Someone who loves breaking free from outdated processes and continuously improving workflows

Benefits

• 4 weeks paid time off, 11 paid holidays, and we pay you to go on vacation (ask us about this)!
• Medical with HSA and FSA options, dental, and vision
• 401(k) with a generous company match, access to a personal financial planner, and both legal and life insurance
• Financial Peace University. We pay for a one-year subscription and you walk away with financial savvy and a bonus
• Get paid to give your time to the community: ask us about this!
• Whether you are a previous student, or currently enrolled in higher education, we can help cover some of those expenses
• Flexible Work Models. In-office, work-from-home, or hybrid, depending on position