Technical Support Specialist I
GE HealthCare
πRemote - United States
Please let GE HealthCare know you found this job on JobsCollider. Thanks! π
Job highlights
Summary
Join API Healthcare, a GE Healthcare company, as a Technical Support Specialist I to provide superior assistance to our external client base on primarily one main API Healthcare software solution.
Requirements
- Associate degree or higher in a technical or business related field preferred
- OR Two years related experience and/or training, or equivalent combination of education and experience
- Successful completion of required training on all supported platforms of one API Healthcare solution (i.e. Time & Attendance, Staffing & Scheduling, Human Resources & Payroll), or equivalent industry experience
- Basic to advanced working knowledge of one main solution (Time & Attendance, Staffing & Scheduling, or Human Resources & Payroll), or equivalent industry experience
- Strong PC and web-based software skills, including MS Office products and Windows operating systems
- Ability to create and update basic T-SQL scripts to manipulate data or return information
- Basic to intermediate knowledge of all SQL Platforms to include SQL Replication
- Basic to intermediate knowledge of database structure
- Basic to intermediate knowledge of troubleshooting tools
- High level of aptitude for learning complex hardware/software solutions
- Works effectively both independently and as part of a team
- Sound ability to explain technical concepts to non-technical users
- Strong and creative troubleshooting, problem solving, and analytical skills
- Ability to prioritize, multi-task, and thrive in a fast-paced environment and adapt to changing priorities seamlessly
- Exceptional verbal and written communication skills
- Strong interpersonal skills in working with a professional client base
- Excellent organizational skills with attention to detail
- Ability to understand API Healthcareβs culture
Responsibilities
- Provide assistance to our external client base via phone, e-mail, and our client portal website on primarily one main API Healthcare software solution or on API Healthcare devices and device software
- Perform remote dial-in support to clients as needed
- Diagnose, troubleshoot, and resolve application/device questions and potential issues
- Provide education to clients on functions and features while working with them so they can become more self-sufficient
- Properly escalate potential problems as needed to next tier, leadership, etc
- Clearly and concisely document all correspondence and activities related to tickets in client tracking software
- Seek continuous API Healthcare solution knowledge and industry knowledge
- Proactively and appropriately share well thought out, constructive feedback and ideas to better the department and/or API Healthcare as a whole
- Work to meet or exceed individual, department, and corporate goals and imperatives
- Perform other duties and projects as assigned
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Please let GE HealthCare know you found this job on JobsCollider. Thanks! π