Pharmacy Liaison

Summary

Join Shields Health Solutions, a company recognized for its inclusive culture and commitment to patient care, as a Pharmacy Technician. This challenging role involves providing integrated support to patients and pharmacists, ensuring seamless medication adherence. You will work closely with hospital clinicians, educate patients, manage medication regimens, and communicate effectively with the Patient Service Center. The position requires strong interpersonal and communication skills, attention to detail, and the ability to work independently and as part of a team. Experience as a pharmacy technician is required, along with state registration; national certification is preferred. Shields Health Solutions offers a supportive and rewarding work environment.

Requirements

• We are seeking experienced pharmacy technicians who are state registered as a pharmacy technician
• Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe
• Continued employment is contingent upon meeting these requirements
• Required 2 years, Preferred 3-5 years’ experience as a Pharmacy Technician
• High School Diploma or GED required
• Strong interpersonal communication skills
• Ability to work independently and demonstrate good judgement
• Strong verbal and written communication
• Highly proficient in Microsoft Office particularly Excel and Word
• Able to quickly learn other software programs and able to extract relevant information
• Strong organizational/administrative skills a must
• Organized
• High-integrity
• Attention to detail
• Dependable
• Quality focus
• Empathetic
• Good listener/communicator

Responsibilities

• Provide "legendary" care to hospital patients by providing a full suite of custom medication management services
• As a member of the clinic team, work seamlessly alongside hospital clinicians to serve patients both face-to-face and over the phone
• Educate prospective pharmacy patients on how hospital serves patients and improves their overall care
• Support outpatient retail and specialty prescription medication needs
• Grow the specialty pharmacies patient population
• Ensure that patients remain on track with medication regimens- outbound therapy/medication adherence check-ups; secures refill prescriptions
• Communicate effectively with the centralized Patient Service Center with respect to such communications as: the refill report, the zero-fill report, the monthly outstanding report and the appointment list
• Help develop new processes to ensure smooth operations and patient care
• Identify medications requiring special storage and/or handling such as hazardous medications and/or refrigerated medication
• Identify supplies necessary for select medications such sharps containers, needles/syringes, alcohol swabs, Band-Aids
• Answer, resolve and triage inbound inquiries
• Perform refill reminder calls under the supervision of a pharmacist
• Resolve insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance
• Ensure appropriate documentation in all required systems/tracking mechanisms
• Manage, organize, and update relevant data using database applications
• Apply observations and recommendations to operational issues, increased productivity, quality, and customer-service standards
• Identify trends, resolves problems; recommend improvements; implement change
• Actively participate in process improvement initiatives
• Act as a value-added business partner to stakeholders throughout the organization
• Protect organization's value by keeping information confidential
• Update knowledge by participating in educational opportunities; reading professional publications; maintaining networks; participating in professional organizations
• Willing to do whatever is necessary for the betterment of the Company
• Other duties as assigned

Preferred Qualifications

• Nationally certified as a CPhT or equivalent is strongly preferred but not required
• Energetic
• Highly motivated
• Team player with strong personal and communication skills
• Discretion and confidentiality essential as position deals with highly sensitive and private data
• Knowledge of transplant, hepatitis C, infectious disease (including HIV), and/or oncology a plus