Product Operations Lead

Summary

Join RxSense, a leading healthcare technology company, as their Product Operations Lead. This pivotal role bridges product management with sales, engineering, and other departments to ensure seamless execution of product initiatives. You will champion process efficiency, data-driven decisions, and cross-functional collaboration, focusing on customer and sales perspectives. Key responsibilities include resource allocation, process documentation and improvement, performance monitoring, roadmap tracking, release management, and cross-departmental collaboration. The ideal candidate possesses 7+ years of experience in product operations or related fields within a technology environment and a strong understanding of product development lifecycles. A passion for operational efficiency and customer-centric processes is essential. The salary range is $160,000-$180,000.

Requirements

• 7+ years in product operations, product management, or related roles in a technology-driven environment
• Strong understanding of product development lifecycle and resource management
• Experience working closely with sales and engineering teams
• Excellent communication, documentation, and project management skills
• Familiarity with tools for product management, analytics, and collaboration (e.g., Jira, Confluence, Tableau, etc.)
• Demonstrated ability to influence cross-functional teams without direct authority
• Passion for driving operational efficiency and customer-centric processes
• Salary Range: 160,000- 180,000

Responsibilities

• Manage and optimize resource allocation across product teams to maximize efficiency and delivery outcomes, ensuring alignment with strategic priorities
• Develop, maintain, and continuously improve standardized product development processes and workflows
• Drive adoption of best practices to enhance productivity and reduce friction
• Track and analyze key user metrics, product usage data, and Service Level Agreements (SLAs) to ensure product performance meets or exceeds expectations
• Proactively identify areas for improvement
• Maintain up-to-date visibility of the product roadmap, track progress against milestones, and provide regular status reports to stakeholders, highlighting risks, dependencies, and opportunities
• Coordinate and oversee product releases, ensuring cross-functional readiness and smooth deployment
• Manage release calendars, communicate timelines, and mitigate risks
• Act as a critical liaison between product management, sales, engineering, customer success, and other connected teams to ensure alignment on priorities, gather and incorporate feedback, and facilitate clear communication
• Advocate for customer needs and sales insights in all aspects of product operations, ensuring these perspectives are integrated into process improvements and roadmap planning
• Foster a culture of open communication and collaboration across diverse teams, enabling shared success and collective problem-solving
• Demonstrate exceptional organizational skills, managing multiple priorities with precision and ensuring transparency and accountability throughout product cycles
• Utilize data and metrics to inform decision-making, identify bottlenecks, and drive continuous improvement