Rightway is hiring a
Pharmacy Technician

Summary

Join our team as a Certified Pharmacy Technician to support our Clinical Pharmacists in delivering exceptional customer service and navigating members through pharmacy benefits. This role will be key in scaling with new memberships, providing operational experience, and engaging members in a caring and empathetic manner.

Requirements

• Associate’s or Bachelor’s degree preferred
• 1-2 years’ experience in a pharmacy technician role within a PBM, pharmacy department of a health plan, or similar managed care setting. Or 1-2 year’s experience working in a mail order or specialty pharmacy
• Active Certified Pharmacy Technician (CPhT)
• Detail-oriented, adaptable, critical thinker, empathetic, ability to dig deep in understanding an issue to get to true root cause and resolution, desire to improve a patient’s healthcare experience and provide concierge level service
• Knowledge of pharmacy claims adjudication and benefit designs/terminology, ability to multi-task and prioritize work, ability to work independently

Responsibilities

• Serve as direct member and provider contact for pharmacy benefit information, prior authorization requests, and navigation support
• Fields questions from members, human resources departments, pharmacies, and providers related to mail order, benefit design, formulary coverage and cost of medication, prior authorization criteria, claims adjudication and ensures individual’s questions and issues are resolved
• Supports Clinical Pharmacists in patient and provider outreaches, including scheduling of appointments between members and pharmacists, enrollment of members into Rightway clinical programs, medication adherence support, and other administrative tasks
• Assists in ensuring all operating and productivity standards are met, which may include conducting quality reviews of calls, chats, and documentation notes to identify opportunities for improvement